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quantum
Aspiring Contributor
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Message 1 of 8

Devices keep swapping connectivity

Since a power cut the other day our Wi-Fi has been dropping in and out on our various device - iPad, tablet, pc, laptop, Android phone smart tv, now tv.

One minute one or two will work and the others wont. The next one or two will stop connecting. All the time we have a blue light on our home hub 5 but it will often say disconnected or cannot connect to internet. 

I've gone through all bt help and reset the hub and they've reset from their end. 

My Android phone seems to be the one that drops more often, to the point it was  unusable today.

Am wondering if there is some kind of conflict? Maybe my phone is upsetting things?

Am at wits end!

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Devices keep swapping connectivity

Did you factory reset the hh5?  If so did you then turn off smart setup?  Did you also try splitting the 2.4/5ghz networks and selecting the wifi channels manually rather than leave on smart 



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Distinguished Sage
Distinguished Sage
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Message 3 of 8

Re: Devices keep swapping connectivity

As has been mentioned, if you have factory reset your hub make sure you turn off "Smart Set Up".

You should also restart your mobile devices and if that doesn't help you should "forget" the wireless connection on your devices and then restart the device and remake the connection to the hub.

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quantum
Aspiring Contributor
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Message 4 of 8

Re: Devices keep swapping connectivity

I've rebooted the hub. They've reset it remotely. I've split the 2.4 and 5ghz. I've turned off smart setup. I haven't done a factory reset of hub. Is this done in the hub manager? Do you think this will work.

Have you ever heard of this happening? 

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Distinguished Sage
Distinguished Sage
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Message 5 of 8

Re: Devices keep swapping connectivity


@quantum wrote:

I've rebooted the hub. They've reset it remotely. I've split the 2.4 and 5ghz. I've turned off smart setup. I haven't done a factory reset of hub. Is this done in the hub manager? Do you think this will work.

Have you ever heard of this happening? 


Try a factory reset of the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

Then

turn off smart setup.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

Finally

Also try separating and renaming the SSIDs.

http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1

 

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quantum
Aspiring Contributor
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Message 6 of 8

Re: Devices keep swapping connectivity

Oh right  I did do this by pressing the button, but maybe for not quite long enough. Maybevill try again. Thanks 

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quantum
Aspiring Contributor
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Message 7 of 8

Re: Devices keep swapping connectivity

ok so, it did finally work and I cancelled the engineer request I had. Then the next day he came anyway. He tested all and found a very old adsl socket that he replaced. Also he disconnected 5kHz and said our old house would be served better with 2.4kHz. All seems much more stable and we have better range now.
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Stu_H
Contributor
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Message 8 of 8

Re: Devices keep swapping connectivity

Did the engineer point out an issue with the 5ghz channels?  I wonder if your router had an issue with the 5ghz channel as routers hate spikes and power cuts. 

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