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GDL
Aspiring Contributor
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Message 1 of 6

Direct phone number for the FTTP fault team?

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Does anyone have the direct phone number for the FTTP team? The general support staff appear to have no idea what FTTP is and I'm sick of being hung up on due to **bleep** poor staff.

 

 

 

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Keith_Beddoe
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Message 2 of 6

Re: Direct phone number for the FTTP fault team?

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0800 587 4787.

 

Do you have a fault?

 

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GDL
Aspiring Contributor
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Message 3 of 6

Re: Direct phone number for the FTTP fault team?

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Cheers Keith. 

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Keith_Beddoe
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Message 4 of 6

Re: Direct phone number for the FTTP fault team?

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@GDL wrote:

Cheers Keith. 


Is it a new installation or a fault?

 

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GDL
Aspiring Contributor
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Message 5 of 6

Re: Direct phone number for the FTTP fault team?

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Think it's a fault.

 

The connection is running at 10% of what I can "get up to" but I've been getting max speed (300 down) for the last 3 weeks.

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sclerck
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Message 6 of 6

Re: Direct phone number for the FTTP fault team?

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Thank you so much! After spending over 30 minutes on hold on the advertised number, I tried this and was put through straightaway. 

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