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ccrocks426
Beginner
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Message 1 of 21

Editing anything in the router

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Ok so I've noticed that if you login to the router and change anything e.g. portforward and then save it the router then restarts by itself and then stays orange for about 2 hours and then eventually works again
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Distinguished Sage
Distinguished Sage
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Message 2 of 21

Re: Editing anything in the router

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Welcome to this user forum. @ccrocks426

 

I assume its the HH6 you are talking about, or is it a different one?

 

If its the HH6, then it could be an issue with line errors making it difficult to reconnect.

 

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ccrocks426
Beginner
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Message 3 of 21

Re: Editing anything in the router

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Yeah it is the hh6
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ccrocks426
Beginner
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Message 4 of 21

Re: Editing anything in the router

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If that is the case do you have any tips to help fix it?
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Liam_
Expert
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Message 5 of 21

Re: Editing anything in the router

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What else makes the router restart?

Setting or removing port forwarding should not make the router restart.

Is your line noisy when using the phone?   Dial 17070 and select option 2, should be quiet between the announcements.

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Distinguished Sage
Distinguished Sage
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Message 6 of 21

Re: Editing anything in the router

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@ccrocks426 wrote:
If that is the case do you have any tips to help fix it?

Please do the following which may resolve this issue.

 

Reset the home hub to factory default.

 

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

 

Turn off Smart Setup

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

 

 

Disable uPnP on the home hub.

 

Then configure your port forwarding rules again.

 

Also check for line noise as @Liam_ said.

 

 

 

 

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ccrocks426
Beginner
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Message 7 of 21

Re: Editing anything in the router

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The line is quiet and fine. I tried factory resetting it before and nothing happened, and bt also sent another router and it hasn't helped, and I'll turn off upnp when the router stops restarting
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ccrocks426
Beginner
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Message 8 of 21

Re: Editing anything in the router

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Nothing else makes the router restart
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Distinguished Sage
Distinguished Sage
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Message 9 of 21

Re: Editing anything in the router

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uPnP could be trying to respond to portmap requests from applications running on your computer, at the same time as you are making changes yourself, which is why turning it off as soon as possible, is important.

 

 

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ccrocks426
Beginner
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Message 10 of 21

Re: Editing anything in the router

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Ok, I'm assuming it doesn't affect performance?
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