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Liam_
Expert
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Message 11 of 21

Re: Editing anything in the router

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If changing port forwarding makes the Hub restart then it's looking like another bug in the firmware.  That should not happen.  If factory reset makes no difference in its behaviour it looks like the firmware is still not right.  Wonder if it ever will be, especially as you say the replacement is not working right either.

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Distinguished Sage
Distinguished Sage
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Message 12 of 21

Re: Editing anything in the router

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@ccrocks426 wrote:
Ok, I'm assuming it doesn't affect performance?

No, its supposed to make it easier for games to open ports automatically, but it does not work properly, and can cause application port conflicts.

Manually forwarding ports, if needed, is the best way.

 

You can check which ports are forwarded on this screen.

 

http://192.168.1.254/0000013200/gui/#/firewall/portForwarding

 

You should not see anything with the UpNp column ticked.

 

@Liam_ manual port forwarding does work on the HH6 without causing a reset.

 

Here is an example from the HH6 that I remote manage.

 

final_mapping.jpg

 

 

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Liam_
Expert
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Message 13 of 21

Re: Editing anything in the router

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@Keith_Beddoe

I would hope it does, still it looks like the firmware needs a serious rewrite.  UPnP is something that should be fixed right away, it should not interfere with what ever else you are doing.  A sad state of affairs having hardware in that state.

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Distinguished Sage
Distinguished Sage
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Message 14 of 21

Re: Editing anything in the router

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@Liam_ See this example for the HH5, it exists on all of the home huibs, so its part of the legacy code.

 

https://community.bt.com/t5/Connected-Devices-Other/Port-Forwarding-Home-Hub-5-XB1-issues/m-p/166979...

 

A bit off topic, but you can see the issue.

 

It should not cause a restart.

 

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Distinguished Sage
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Message 15 of 21

Re: Editing anything in the router

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@ccrocks426 Have you tried a different web browser, as it may be that which is causing the home hub to crash?

 

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ccrocks426
Beginner
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Message 16 of 21

Re: Editing anything in the router

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Yeah I've used edge, fire fox and chrome. They all seem to cause it
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Distinguished Sage
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Message 17 of 21

Re: Editing anything in the router

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@ccrocks426 wrote:
Yeah I've used edge, fire fox and chrome. They all seem to cause it

Are you connected using an Ethernet cable, as that is what you normally have to do if you want to make changes?

Only connect the one device that you are using to make the changes, this will avoid possible conflict.

 

All you can try, is what I suggested, in that order, as it has to be something to do with your setup, as it does it on more than one home hub.

 

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ccrocks426
Beginner
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Message 18 of 21

Re: Editing anything in the router

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Yeah I use Ethernet with my main desktop, and don't access the router on there devices. I'm still waiting for it to actually boot to make the changes
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Distinguished Sage
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Message 19 of 21

Re: Editing anything in the router

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@ccrocks426 wrote:
Yeah I use Ethernet with my main desktop, and don't access the router on there devices. I'm still waiting for it to actually boot to make the changes

It should boot up in a couple of minutes, unless you have a very poor quality line.

 

You may be better buying a cheap third party VDSL router, you should find it less trouble.

 

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Moderator
Moderator
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Message 20 of 21

Re: Editing anything in the router

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Hi @ccrocks426 and thanks for posting.

 

This sounds a little unusual. We'll need to take a closer look at this for you so can you drop me over an email with your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

Community ModeratorDaveM
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