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Newbie
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Message 1 of 9

External wiring

I am looking for some advice on who to contact regarding the Bt wiring from pole to master socket. As you can see from photos it’s just hanging on. And it comes into property through the window. Which is obviously not good for cable. The problem is, it it 10m up the side of the building. We currently have scaffolding up for jointing brickwork etc. So now is the ideal time to get this issue resolved. Any help would be much appreciated. 

Images. 

https://ibb.co/pWC72Zp
https://ibb.co/R2TW8qt
https://ibb.co/R2ndFxG
https://ibb.co/QvcnD0P
https://ibb.co/PNCfqSx

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8 REPLIES 8
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: External wiring

@Russ2 

Who provides your phone service?

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Newbie
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Message 3 of 9

Re: External wiring

Bt phone. And broadband.
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Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: External wiring


@Russ2 wrote:
Bt phone. And broadband.

Unless there is an existing fault, then nothing will happen.

You can ask BT to arrange an internal shift of the line, but it will cost you about £130.

 

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Newbie
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Message 5 of 9

Re: External wiring

Cheers for replying Keith.
So am I better just letting it drop off the building? As if there ever was a fault on it, it would need cherry picker, special heights team.
I appreciate you’re input. 👍
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Distinguished Sage
Distinguished Sage
458 Views
Message 6 of 9

Re: External wiring

Do you think its a current safety hazard?

If it is, then you can report it to Openreach, and they will make it safe.

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Aspiring Expert
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Message 7 of 9

Re: External wiring

Hi, it looks as if the cable is run between the window frame and the opening window. Does it get trapped or squashed when you close the window. Either way it should never have been installed like that. Also there seems to no evidence of cleats in the brick work which would indicate if the cable was fixed properly in the first place.  
As others mention get in touch with Openreach.

 

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Newbie
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Message 8 of 9

Re: External wiring

Yes it does come in through the window and frame. Which is beyond belief! The problem I have, is paying for something that has never been installed correctly in the first place.
Also it would make perfect sense for this cable to be replaced while we have scaffolding on the gable end. (Removing the need for cherry picker later)
I will give them a call and update, at later date
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Recognised Expert
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Message 9 of 9

Re: External wiring

Looks as though when windows were replaced , the cable was ‘bodged’ , if the cable previously went through a ( wooden) window frame that was replaced, a proper ‘order’ should have been raised to move the wire before the window was replaced.

Going through a window frame was acceptable years ago but not anymore, I doubt what is there now was done by BT/Openreach engineer, it’s much more likely to have been done by whoever fitted the window.

10 metres up is quite high ( I would think higher than someone would work from a ladder ) so is hoist access available ?, although you say scaffolding in place, I don’t know what OR’s policy is for using a third party’s scaffolding, insurance liability etc.  
Reporting a ‘dangerous’ wire to Openreach may work, but TBH , they may only make unsafe wires ‘safe’ , for example a wire low over a road could be pulled down by a high sided vehicle, so they sort that out irrespective of service provider, but as yours isn’t dangerous , they may take a look , but just advise you to contact your provider.

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