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Beginner
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Message 1 of 4

Facebook page inaccessible

Cannot load Facebook page - just shows as text. Have added as an allowed page in parental controls. Can access via 4G on my mobile, but but not over BT internet on any of my devices. Any ideas? Thanks!

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Facebook page inaccessible

@Veloclaud 

Its most likely that BT Web Protect has been enabled by BT.

Login to MyBT and look at your broadband extras. You should see BT Web Protect.

If its enabled, then disable it

Also Facebook needs a number of sites added to Parental controls, as the images come from a different domain.

 

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Beginner
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Message 3 of 4

Re: Facebook page inaccessible

Thanks, Keith.

I checked and BT Web Protect was not enabled.

I've added several FB sites to Parental controls, but still to no avail.

Thanks anyway for your quick reply.
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Beginner
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Message 4 of 4

Re: Facebook page inaccessible

I finally found a workaround, by switching on VPN in McAfee. I now have access to Facebook. Still doesn't work without it, though, but at least I have found a solution that works for me. 

Best,

@Veloclaud 

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