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23prince
Contributor
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Message 1 of 14

Faulty HH5 Type B

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I seem to be having a problem where every now and again everything freezes. It's just done it while I was ordering something online and I got charged twice because the first time timed out. This ONLY seems to happen on Ethernet because I can switch to the wireless and carry on. I've got 3 machines all do the same. It's anywhere from 45 seconds to 2 minutes. 

 

Not all of us want to use wireless which is why I go hard wired. However my problem is that if I put another router on ( in this case a Billion 8800NL) then the speed drops. I don't get any hangs but I don't get over 59mbps either as this test shows.

 

http://postimg.org/image/aefu4iup5/

http://postimg.org/image/f4134f22z/

 

I know there are problems around the UK right now and I have been enoying since the start a solid 80/20 connection.

 

Is it possible this HH5 is faulty? Why does it only do it on Ethernet? (I've tried all 4 ports and changed the Etherent cable at my own expense. But it's still going on.

 

I think Based on the fact I have used another router and all 3 pieces of equipment  and 5 different browsers that the HH5 is the problem. But am I wrong?

 

Thanks 

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23prince
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Message 2 of 14

Re: Faulty HH5 Type B

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Well, as no one seems to care let's solve it this way.

 

I'll chuck your piece of **bleep** in the **bleep**ING bin , use my own router and dump you totally in 5 months time.

 

Problem solved!

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Distinguished Sage
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Message 3 of 14

Re: Faulty HH5 Type B

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Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
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23prince
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Message 4 of 14

Re: Faulty HH5 Type B

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Sure thing,

 

around 2PM. All is good - everything is flowing fine.

 

http://postimg.org/image/9g8ulowbp/

 

4:10PM - it's gone to **bleep** and it's like treacle getting data through.

 

http://postimg.org/image/drefabtb1/

 

1-12 right now.

 

1. Product Name: HomeHub5

2. Serial number: +076284+1530002807

3. Firmware version: v0.07.05.0A13-BT (Type B) Last updated 10/12/2015

4. Board version: 01

5. VDSL uptime: 0 days, 17:19:29

6. Data Rate: 20000 / 79987

7. Maximum Data Rate: 32102 / 103839

8. Noise Margin: 13.8 / 12.4

9. Line Attenuation: 10.4 / 13.7

10. Signal Attenuation: 0.0 / 0.0

11. Data sent/received: 1.0 GB / 53.8 GB 1

2. Broadband username: bthomehub@btbroadband.com

 

Nothing in my area on http://btbusiness.custhelp.com/app/service_status/?s_cid=btb_FURL_business/help/servicestatus

 

If this is area congestion they can stuff it. I've been on a full cab for years and never had a problem with Zen in the 2 years I was with them on the same line with the same stats. Same price too so I expect the same 

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23prince
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Message 5 of 14

Re: Faulty HH5 Type B

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Here's BT right now...

 

http://www.speedtest.net/my-result/5071615050

 

Heres Not BT right now.. 

 

http://www.speedtest.net/my-result/5071615110

 

Embarassing? Much!

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23prince
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Message 6 of 14

Re: Faulty HH5 Type B

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Wait wait wait.. it gets better!

 

http://www.thinkbroadband.com/speedtest/results.html?id=1455035398243503455

 

6 down 4 up on speedtester.btwholesale.com with a ping of 210ms - go BT! 😞

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Distinguished Sage
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Message 7 of 14

Re: Faulty HH5 Type B

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it certainly looks like congestion this is not at cabinet level and it is more likely a exchange backhaul issue which will be affecting all providers
This is a BT Wholesale issue and they will be looking into increasing capacity a soon as they can the time scale depends on what work needs to be carried out
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23prince
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Message 8 of 14

Re: Faulty HH5 Type B

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Well next door's connection on another ISP is faultless. Same cab same exchange. It's BT and their ill managed network. 

 

My bank account will be congested whilst this is in action, see how they like them apples. 

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Distinguished Sage
Distinguished Sage
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Message 9 of 14

Re: Faulty HH5 Type B

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Just to try and clarify what the problem is.

 

You have said in this post and where you posted on other threads that you were having problems/connection hanging when the Homehub 5 was connected so you did away with it and started using your Billion but when you did that you had a stable connection but a slight drop in speed.

 

Have you now reconnected the HH5?

 

Are the speed test you have shown ones that have been run on the HH5?

 

If you are using the HH5 what are your speeds like when you use your Billion?

 

 

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Distinguished Sage
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Message 10 of 14

Re: Faulty HH5 Type B

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if with an LLU operator they will be on their own backhaul all other ISP's use the same BT Wholesale backhaul as BT retail does

stopping payment will only lead to disconnection of all services and the account being passed to debt collectors with additional costs added and your credit rating damaged
far better to wait for BT Wholesale to carry out network upgrades
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