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nish1013
Newbie
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Message 1 of 29

Fiber to home : smart hub how to connect

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Hi All ,

 

I've got the following hub 

 

Smart Hub with red ethernet

 

I did not receive a modem cable like my previous home broadband (virgin)

 

I've got a white box from Openreach with a grey color ethernet cable . So I connected it to Smart hub's WAN port (red color)

 

Is this the correct setup ?

 

Thank you

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Distinguished Sage
Distinguished Sage
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Message 2 of 29

Re: Fiber to home : smart hub how to connect

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Welcome to this user forum.

 

You connect it to the Openreach ONT as shown below.

 

 

Image1.jpg

nish1013
Newbie
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Message 3 of 29

Re: Fiber to home : smart hub how to connect

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@Keith_BeddoeThank you ! This is exactly what we have. And I've got an extra grey ethernet cable from the 'open reach' box (your picture 1) , so I connected it to WAN (smart hub red socket). Sounds right ?
Do I need to use 'Broadband port' ? Sorry I got so confused after having a chat with BT chat help.

 

Screen Shot 2017-02-21 at 09.03.25.png

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Distinguished Sage
Distinguished Sage
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Message 4 of 29

Re: Fiber to home : smart hub how to connect

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Only one connection is needed, that is from the LAN1 port on the fibre modem, to the WAN connection on the smart hub.

 

See this help page http://bt.custhelp.com/app/answers/detail/a_id/13743/~/buttons-and-sockets-on-the-openreach-fibre-mo...

 

Distinguished Sage
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Message 5 of 29

Re: Fiber to home : smart hub how to connect

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The colour of the cables is immaterial, they are identical, it is just for quick identification.

gavinl1967
Newbie
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Message 6 of 29

Re: Fiber to home : smart hub how to connect

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Ok, so I have one of these also and have finally (after many phonecalls to BT and chasing up Openreach engineers on the development) managed to get wifi up and running in my new build property - my 13 year old is no longer threatening to kill me 😉

 

However, the hub and router are both sited in an under stair cupboard at the back of the house - so not an ideal position for the router.

 

Is there any way to set this up so I can have the router sited in a more central position in the house?

 

Cheers.

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Liam_
Expert
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Message 7 of 29

Re: Fiber to home : smart hub how to connect

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You can get an ethernet cable and run it to where you want the router positioned.  Ethernet cables can be up to 325 feet in length.  About 100M.

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gavinl1967
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Message 8 of 29

Re: Fiber to home : smart hub how to connect

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Thanks for the fast reply.

 

If thats the case, I'll leave the router where it is, as I don't want to have to drill holes and run cables around a brand new house.  I thought there would be an easy way of plugging the router into the phone line beside the Openreach modem.  I've attached a photgraph of the setup if thats any help.  Router sitting on the floor under the modem.Fibre setup

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Liam_
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Message 9 of 29

Re: Fiber to home : smart hub how to connect

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No, ethernet is the only feasible way for a good connection.  Where I am was a new build when we moved in, I ran ethernet from the front ground floor to the back room upstairs.  Along skirting round door frames etc.  No problem.  You could get the cable colour to match the paintwork if you want.

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gavinl1967
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Message 10 of 29

Re: Fiber to home : smart hub how to connect

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Thanks again.

 

I''ll go and buy some very thin or flat ethernet cable and run it to the best location.

 

Cheers, much appreciated.

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