We have Fibre Optic Broadband, so normally when multiple devices etc are connected the connection is fine and is no problems but now when Im gaming and if anyone else is watching a video or anything on Wireless or Wired it gives me very bad connection drops and ping goes up n down which is never used to do I could be watching videos etc and play at the same time with out an issue which Fibre should do, but now I can't simple internet usage while I play causes bad lag/Ping spikes, why has this started happening?
What is wrong? Ive tried changing routers, Resetting, Factory resets multiple times but it still happens.
An engineer has been and said it is very odd changed the main BT socket, Line is ok, said he wouldnt charge us, BT charged us £300 and nothing made a difference at all..
Any help please nothing is helping ive tried a lot and have no idea what to do and dont want to send another engineer out just to get billed cause they dont seem to know what the problem is no one does.
Anything is appreciated
Which package are you on?
post router stats. If hh6 then advanced settings then technical log information
any line noise. Dial 17070 option 2 should be silent and best with corded phone
enter phone number and post results remember delete number.
Problem still ongoing, bought a Netgear xr300 router to see if it would change anything, allows me to sort bandwidth for devices I lowered the other wifi devices etc and it still lags when someone uses them or is on netflix while I use my console. It has to be a problem in the line or something, a few months ago they said it was ok but what else can it be?
Who do I ask to get them to check the line or something for me? I dont want to be charged £300 again ...
It would help if you posted the information I requested previously
I click the link and enter my number and the website doesnt work.
And what do you mean what package sorry, its a Fibre optic package?
Hi guys sorry for late reply thanks for the replies and help
I did the 17070 line test and it was quiet seemed ok.
Here are some stats of the router etc.
I was also doing some speed/ping tests and as I said originally My ping normally while there is nothing downloading or streaming is around 30 which is ok, But as soon as I test it while I am downloaded something or streaming something it shoots up to 70+ which it shouldnt since its fibre optic I really want this fixed soon just no idea what to do.
thanks for any replies
Hi, @hurleh thanks for posting I'm sorry to see you're having problems when gaming and streaming at the same time. I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to get this looked into.
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