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paulspencer
Beginner
478 Views
Message 1 of 6

Firmware Updated doesn't happen

I have BT whole home wifi.  In the app it says that two of my discs need a firmware update.  If I click 'Update firmware' I then get to a page that makes me hit 'OK'.

I get a spinner, and the spinner goes away.

 

But the app still says that I need a firmware update.

I've turned everything off and on.


How do I get the firmware update working?

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5 REPLIES 5
paulspencer
Beginner
438 Views
Message 2 of 6

Re: Firmware Updated doesn't happen

For the record in 'Disc Details' it says that the firmware version is:

 

v1.02.01 build22

 

The problem could be that the firmware is correct but the app is incorrectly reporting that it needs to be updated.

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Moderator
Moderator
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Message 3 of 6

Re: Firmware Updated doesn't happen

Hi @paulspencer and welcome.

 

I have updated the firmware but the app is telling me an update is required for one the discs? should help so can you take a look and let me know how you get on?

 

Cheers

 

David

Community ModeratorDaveM
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paulspencer
Beginner
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Message 4 of 6

Re: Firmware Updated doesn't happen

That didn't work.

 

That description assumes that I have one near the router, with ethernet, and one remote without ethernet.

 

In this case both are connected directly via ethernet to the router.  I have an office in the garden and have an ethernet cable to it from the router.  So I have my office disc and my hallway disc, both connected by ethernet cable to the router.

 

Any ideas?

 

Do we know what the current firmware version is?  

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paulspencer
Beginner
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Message 5 of 6

Re: Firmware Updated doesn't happen

How rude of me!  I forgot to thank you for responding at all!

 

That article looked right on the button, sadly it didn't seem to work.

 

THANKS

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Moderator
Moderator
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Message 6 of 6

Re: Firmware Updated doesn't happen

@paulspencer I'm sorry that hasn't worked, it might be best to get in touch with the whole home wifi help desk directly to see if they have a solution for this.

 

By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com 

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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