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Beginner
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Message 1 of 6

Fritz box 3490

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Hi guys, I bought a fritz 3490 international version.

I did set:

Username bthomehub@broadband.com

Password blank but I tried also BT

VP   0

VCI  38

Encapsulated  PPPoA / LLC but I tried also PPPoE and PPPoE VC-Mux

The result is:

DSL connected

Internet disconnected 

And DSL Led on the modem is off.

Is there anyone that can help me? 

Thank you anyway.

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Fritz box 3490

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Which broadband service do you have? Do you have standard ADSL broadband, superfast VDSL(FTTC), G.Fast or FTTP

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Beginner
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Message 3 of 6

Re: Fritz box 3490

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How can I check?

My hold modem is bt hub 5.

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Beginner
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Message 4 of 6

Re: Fritz box 3490

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I checked in my bill, I have Fibra 2.

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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: Fritz box 3490

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OK, the settings you need are PPPoE  with username bthomehub@btbroadband.com password bt and VLANid 101 if there is a setting for VLAN.

Beginner
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Message 6 of 6

Re: Fritz box 3490

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You are a genius!! Thank you very very very very much!!!

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