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Hobbitpoppit
Beginner
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Message 1 of 9

Fttp in a new property

Hi there,
We have recently moved into a new build property which is set up with FTTP. We have an RJ45 port upstairs and downstairs and they are not working. How do we resolve this??
Many thanks
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8 REPLIES 8
Keith_Beddoe
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Message 2 of 9

Re: Fttp in a new property

Welcome to this user forum.

That depends on how the builders have installed things,

Is there an Ethernet socket near the ONT, like in this picture?

ont.jpg

 

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Hobbitpoppit
Beginner
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Message 3 of 9

Re: Fttp in a new property

Yes just like the one in the picture there is 2 RJ45 ports and a phone port
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gg30340
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Message 4 of 9

Re: Fttp in a new property

It is difficult to say without knowing how your builder has wired up and distributed your sockets. 

If there is only one socked beside where the FTTP modem is situated and only one other socket and assuming that the builder has connected the sockets up correctly, you would need to have one end plugged into your BT Smarthub via an Ethernet cable and the other end plugged into your computer via an Ethernet cable.

 

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Hobbitpoppit
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Message 5 of 9

Re: Fttp in a new property

Problem is with this is that the FTTP modem is downstairs in a cupboard and the computer is upstairs on the other side of the house so would struggle linking an Ethernet cable from the hub to my computer
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Keith_Beddoe
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Message 6 of 9

Re: Fttp in a new property


@Hobbitpoppit wrote:
Yes just like the one in the picture there is 2 RJ45 ports and a phone port

You would have to connect the LAN port of the ONT, to one of those RJ45 ports, provided the other end goes to the room you want the home hub to be in.

The other end would connect into the WAN (red)  port on the home hub.

I expect @gg30340  will also have suggestions, as this is a common question.

You could use broadband extenders (powerline adapters) to link the home hub to your computer.

Where does the other RJ45 cable go to?

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Hobbitpoppit
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Message 7 of 9

Re: Fttp in a new property

Well at the moment the hub is in the same cupboard as the Openreach modem. We have the WAN cable connected from the modem to the hub. So are you saying that we need to connect a cable from the modem to the RJ45 ports?
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gg30340
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Message 8 of 9

Re: Fttp in a new property


@Hobbitpoppit wrote:
Well at the moment the hub is in the same cupboard as the Openreach modem. We have the WAN cable connected from the modem to the hub. So are you saying that we need to connect a cable from the modem to the RJ45 ports?

No. The Smarthub is connected to the modem via the WAN cable and the red socket on the Smarthub. You then connect the the Smarthub via an Ethernet socket on the rear of the hub using an Ethernet cable to the socket downstairs  then at the socket upstairs connect an Ethernet cable to the socket and the other end to the computer.

Assuming that there is only these two sockets in the house and that they are wired correctly it should allow your computer to connect to the Internet.

EDIT: Or do as Keith has suggested in the next post if you want to move the Smarthub.

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Keith_Beddoe
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Message 9 of 9

Re: Fttp in a new property


@Hobbitpoppit wrote:
Well at the moment the hub is in the same cupboard as the Openreach modem. We have the WAN cable connected from the modem to the hub. So are you saying that we need to connect a cable from the modem to the RJ45 ports?

It depends on where you want the home hub to be. If you want it left there, then you can simply connect one of the LAN ports on the home hub, to the RJ45 socket that ends up near your computer as @gg30340  has suggested.

Or you can move the home hub, and use the RJ45 link to connect the home hub back to the modem, its up to you.