Full 900 Fibre - signal interruptions

[Andy68]

I wonder if anybody has experienced this and might have advice on a fix?

Recently upgraded to 900 Mb full fibre internet connection,  the speed into the Smart hub 2 is 949Mb,  it is connected directly to my Sony Andriod TV by CAT6 ethernet cable.  Everything works fine but the online streaming apps like Netflix, Prime, etc suffer from some sort of interruption when viewing a film for example, frequent momentary freezing of the video/sound , then starts again ,then stops repeatedly.   My TV works fine when viewing normal TV from the antenna.  Can't be an app issue if they all suffer the same problem.   Welcome any input on this ?   

[VeteranISPUser]

Hi @Andy68   You should note that Sony TVs only have 100mbps network cards, so your 900mbps is irrelevant. However a compatible USB Ethernet adapter should provide something like 900mbps. If you look at the Sony community, there is a massive thread on the subject.

[rbz5416]

Notwithstanding the accuracy of @VeteranISPUser 's post, no streaming service  currently available will get anywhere near saturating a 100Mb connection. So unless it's faulty, that isn't your issue.

Have you tried using the TV's WiFi connection? If the router is too far away then I'd firstly try another port on the router, then another cable.

[naylor2006]

Not sure thats a traditional bandwidth issue, 100Mbps is more than enough to view those apps, even 4K Netflix/Prime etc only need about 20Mbps, I would expect the issue is something else other than the connection between the router and the TV, even a Smart TV WIFI card can comfortably deal with 4K, assuming you TV is fairly modern, you could try WIFI instead, may even be faster.

Did this issue happen prior to upgrading to 900Mbps? what did you have before?

[Andy68]

It was BT fibre 150 mb, same Smart hub 2 router,

if my Sony has a 100 mb limit,  from what I’ve read there be no problem streaming anything, so really not sure what the answer is

[naylor2006]

Yeah 100Mbps is fine.

So literally nothing has changed apart from the product to 900 and the problem has appeared as a result?

[Andy68]

That’s the situation,  I see my tv has a USB 3 port,  I wonder if usb3 to gigabit Ethernet would work?

but the tv must be receiving a very fast signal well and enough to work properly 

[naylor2006]

Hasn’t the TV got WiFi to try?

[Andy68]

Yes,  although I never used it, thought Ethernet cable would be better?

[naylor2006]

I wouldn’t be surprised at all if the WiFi had a higher bandwidth, latency won’t be as good but that won’t matter for streaming.

Give it a shot.