cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
slimtrader
Beginner
454 Views
Message 1 of 10

Get slow wifi speed when doing bt test when sat in front of hub

Hi

I had my bt installed last friday and when i do the check wifi signal on the mybt app it says my signal is poor even though i am sat 5 ft in front of the hub ..what can i do ?

slimtrader_0-1615635747488.png

 

 

0 Ratings
Reply
9 REPLIES 9
Les-Gibson
Recognised Expert
449 Views
Message 2 of 10

Re: Get slow wifi speed when doing bt test when sat in front of hub

I would suspect the phone first, do you have other Wi-Fi devices and if so do they connect OK?

 

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
0 Ratings
Reply
slimtrader
Beginner
441 Views
Message 3 of 10

Re: Get slow wifi speed when doing bt test when sat in front of hub

This is using a new galaxy s20 and using the my bt app so dont see how it would be an issue with the phone ?

0 Ratings
Reply
slimtrader
Beginner
434 Views
Message 4 of 10

Re: Get slow wifi speed when doing bt test when sat in front of hub

I have also downloaded my bt app on another phone and get exact same result

0 Ratings
Reply
Les-Gibson
Recognised Expert
426 Views
Message 5 of 10

Re: Get slow wifi speed when doing bt test when sat in front of hub

Turn off Smart Setup and try again.

What is Smart Setup on the BT Hub? How can I turn it on and off? | BT Help

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
0 Ratings
Reply
slimtrader
Beginner
419 Views
Message 6 of 10

Re: Get slow wifi speed when doing bt test when sat in front of hub

did that and run test again..exactly the same result

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
395 Views
Message 7 of 10

Re: Get slow wifi speed when doing bt test when sat in front of hub

are you connecting to the 2.4 or 5ghz wireless network ?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
slimtrader
Beginner
393 Views
Message 8 of 10

Re: Get slow wifi speed when doing bt test when sat in front of hub

Shouldn't matter if I'm sat 2 ft in front of the hub the 2.4 to 5 only makes a difference if the signal needs to travel through walls

0 Ratings
Reply
slimtrader
Beginner
288 Views
Message 9 of 10

Re: Get slow wifi speed when doing bt test when sat in front of hub

any other ideas

0 Ratings
Reply
Les-Gibson
Recognised Expert
284 Views
Message 10 of 10

Re: Get slow wifi speed when doing bt test when sat in front of hub

Quite frankly, I think the way you have come across as being so dismissive and aggressive has turned people against you.

You seem to forget that contributors to this forum are just customers like yourself, they do it voluntarily, do not get paid a penny and are under no obligation to help

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
0 Ratings
Reply