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british1978
Beginner
143 Views
Message 1 of 5

Getting BT Subscription Channels to work using Netgear Nighthawk R9000 Router

Hi,

I have a BT TV Package + Fibre Broadband which includes BT Sport and other subscription channels. I have decided to stop using the BT Home Hub and moved over to a Netgear Nighthawk R9000 Router + the old BT Openreach modem.

Everything works fine apart from the BT subscription channels don't work very well from any of our YouView TV Boxes. Sometimes they don't connect at all and I get an IPC6023 error. When they do connect they may work for a few minutes and then the sam IPC6023 error appears. All other internet services from the YouView boxes work fine all the time.

I have gone into the Netgear settings and unticked Disable IGMP Proxying + ticked the option for Support BT IGMP Proxying.

Any other thoughts on what I need to do to get this working consistently?

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4 REPLIES 4
NigelB72
Expert
135 Views
Message 2 of 5

Re: Getting BT Subscription Channels to work using Netgear Nighthawk R9000 Router

i think the Router has to support Multicasting... Does the Netgear do this?

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V_Meldrew
Recognised Expert
130 Views
Message 3 of 5

Re: Getting BT Subscription Channels to work using Netgear Nighthawk R9000 Router

I don't know if step 7 here is relevant to your model but it might be worth a look

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british1978
Beginner
117 Views
Message 4 of 5

Re: Getting BT Subscription Channels to work using Netgear Nighthawk R9000 Router

Yes it does

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british1978
Beginner
106 Views
Message 5 of 5

Re: Getting BT Subscription Channels to work using Netgear Nighthawk R9000 Router

Hi @Martin--W would you be able to help me with this?

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