I have a google home device I just brought back from US. When I connect it to wifi, it breaks the wifi for the entire house, and I have to reboot the home hub. I've seen a number of posts around describing the same problem with both the google home device and the Amazon echo. The suggestions for google home and along with a bt home hub 5 are to disable smart setup and disable 5mz wireless. Neither of those work.
Has any anybody been able to connect a google home device to a network with a bt home hub 5 on it? What did you do?
They are in different rooms. It's only when you try to connect the home to the wifi via the home app that it happens.
Yes .. it seems that everyone has the same problem with the BT home hub and google home combination, although it works out of the box with virgin media. It is the same issue with the amazon Alexa. The Alexa issue can be solved by assigning a static IP address and alternative dns servers apparently, but sadly the google home has no such configuration options. Essentially, whenever you try to connect to the wifi, the home hub goes off on a spiral of death and need to be restarted. Google home hasn't been released in U.K. Yet, but soon will be.
The Google Home forum discussion on this topic is here. There is also a comment from soneone here that he got it working with a bt home hub 6.
There is a theory that there's an OTA update available to workaeound this, but I havemt tried it yet. I turned my phone into a hotspot and the Google Home connected fine doing that, but of course it's external.
I'll try again later and see if I can get the OTA update over the phone hotspot, and report back later.
I gave my parents a Google Home for Christmas that was purchased in the US. Same issue as reported by others - it caused major issues with the BT Home Hub 5 router and caused the router to reboot.