Green light of death was back after a weekend away, luckily I'd already ordered a replacement HH6 which was awaiting collection from local Post Office.
I can now use WiFi, pity I also have an ongoing fault on line meaning my upto38mbs = 14.5mbs
So the connection issues are certainly to do with the HH6. I would recommend to anyone to get online (sorry I understand that may be problematic) and use the BT customer service chat though, trying to phone is horrendous.
Mine gave me the dreaded green light last night but it was solid so no action at all, so I'm using my HH5 until the replacement arrives.
The thing that annoys me is when you contact live chat, explain everything, they then send you to a link that explains how to do a smart setup of your router, oh, you mean the router thats stuck on green and can't be accessed!!!
It took me 3 chats to finally get some sense and get a replacement ordered.
A good tip for those up/downgrading from the Homehub 5 to the smart hub is don't put your HH5 in the bag they give you to send off lol, keep it as a backup.
A very small number of customers have contacted us to advise that their Smart Hub is constantly displaying a solid green light and is unable to connect to the internet. We are sorry about this. If you should experience this issue please visit www.bt.com/chat and we will resolve it for you.
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