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JaiBones
Beginner
3,797 Views
Message 41 of 70

Re: Green light on new Smart Hub

"Eventually and surprisingly, the green light came on" .. oops I meant blue.

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JaiBones
Beginner
3,648 Views
Message 42 of 70

Re: Green light on new Smart Hub

Green light of death was back after a weekend away, luckily I'd already ordered a replacement HH6 which was awaiting collection from local Post Office. 

 

I can now use WiFi, pity I also have an ongoing fault on line meaning my upto38mbs = 14.5mbs

 

So the connection issues are certainly to do with the HH6. I would recommend to anyone to get online (sorry I understand that may be problematic) and use the BT customer service chat though, trying to phone is horrendous.

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Toeknee21
Beginner
3,603 Views
Message 43 of 70

Re: Green light on new Smart Hub

Seem to have stabilised mine now (2nd unit). It seems that my xbox one being connected by wire was throwing it into green light. Disconnected this and reconnected using wireless and it's been stable ever since. Not sure if this was the cause or an update has been released to sort problem.
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evohicks
Aspiring Contributor
3,553 Views
Message 44 of 70

Re: Green light on new Smart Hub

Mine gave me the dreaded green light last night but it was solid so no action at all, so I'm using my HH5 until the replacement arrives.

The thing that annoys me is when you contact live chat, explain everything, they then send you to a link that explains how to do a smart setup of your router, oh, you mean the router thats stuck on green and can't be accessed!!!

It took me 3 chats to finally get some sense and get a replacement ordered.

 

A good tip for those up/downgrading from the Homehub 5 to the smart hub is don't put your HH5 in the bag they give you to send off lol, keep it as a backup.

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Kara123
Newbie
3,505 Views
Message 45 of 70

Re: Green light on new Smart Hub

At least you have a backup. Me and my housmates just had inifinty installed in july and we've had the green light issue twice now. The first instance was for about 30hours and it randomly fixed itself and then worked for a few weeks. Now its happened again and we've been without for around 3days. The worst part is the co tracts in the landlords name. Customer service wont talk to us and the landlords ignoring us. Limbo.
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Distinguished Sage
Distinguished Sage
3,497 Views
Message 46 of 70

Re: Green light on new Smart Hub

Just buy a cheap TP-Link TD-W9980 VDSLmodem/router, about £60 from usual sources.

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Kara123
Newbie
3,480 Views
Message 47 of 70

Re: Green light on new Smart Hub

We're students mate. £60 is a lot of money to us.
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Distinguished Sage
Distinguished Sage
3,466 Views
Message 48 of 70

Re: Green light on new Smart Hub

Better keep knocking on the landlord's door then.

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Ciarano246
Newbie
3,409 Views
Message 49 of 70

Re: Green light on new Smart Hub

Same problem as well. Green light come on now - tried factory reset/restarting etc but no blue light. Took an hour and a half to get through to the customer support and a new one has just been ordered. Hopefully it doesn't have the same problem but seeing everyone else's messages I'm not optimistic. I have friends coming round today to watch the football but I can't do that now since the channels aren't loading. Extremely unhappy
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Moderator
Moderator
3,341 Views
Message 50 of 70

Re: Green light on new Smart Hub

Hi Everyone,

 

A very small number of customers have contacted us to advise that their Smart Hub is constantly displaying a solid green light and is unable to connect to the internet. We are sorry about this. If you should experience this issue please visit www.bt.com/chat and we will resolve it for you.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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