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m0nster
Contributor
683 Views
Message 251 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

I sent them my details a couple of days ago and they made some chages to my hub, and since I haven't had a single dropout! So far anyway.. 

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jbareham
Beginner
672 Views
Message 252 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

Decided to do a complete factory reset, seems to have fixed the issues for the last 24 hours with speeds consistently fast and Wifi stable. Will keep monitoring to see if it slows down or drops out again.

 

Jason B

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Highlighted
Moderator
Moderator
660 Views
Message 253 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

@jbareham @Saddlers6 @SteveWest @boabgti 

 

Please can you send over your details using the contact the mods link and I'll pass those details through to the Hub team. You'll find the "contact the Mods" link by clicking my username, please include the following info.

 

Telephone number:

Serial number of hub connected:

A few words describing your experience, (How often does this issue appear?, How long does it last?, have you found any workarounds?  What impact does it have on your connection?)

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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EdK
Aspiring Contributor
638 Views
Message 254 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

I too had some changes made to my Hub on Wednesday, and it has been working perfectly since. Looks like a solution is on the way.

 

Many thanks to the Moderators for their help.

 

Ed.

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AndyB74
Aspiring Contributor
615 Views
Message 255 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

Hi PaddyB / Mods team,

 

I too am seeing this problem, and would be happy to send you the details if I can "Contact the Mods".

 

Many thanks for your help,

 

AndyB74

 

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Moderator
Moderator
601 Views
Message 256 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

Hi AndyB74,

 

Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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AndyB74
Aspiring Contributor
589 Views
Message 257 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

Many thanks for the quick response PaddyB - have emailed the details as requested.

 

AndyB74

 

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vic1956
Aspiring Contributor
507 Views
Message 258 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

As posted elsewhere, hub 3 is a pain and has been since January regards wifi - see numerous disgruntled clients. I see that I would have to pay almost £70 to get a hub 5 even though I'm a long term customer of bt. I suggest that they give us a hub 5 as a direct free replacement as bt haven't solved the hub 3 problems.
Any supporters?
Vic S
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CallumTanner27
Aspiring Contributor
473 Views
Message 259 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

Haven't really seen an improvement or change in the past week. If anything it has got worse, very annoying.

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m0nster
Contributor
446 Views
Message 260 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

I spoke too soon.

Speeds tonight have dropped =|