Hi. First post.
Our new BT Home Hub 5 has worked more or less reliably for a month or two, but this week we keep finding that 2.4GHz wifi has stopped working (though the HH5 believes it is working and there just aren't any devices in range). We can fix it each time by either restarting the router or logging in on a wired link to switch 2.4GHz wifi off and on again.
Looking at the Event Log, I can see the wifi working properly when the family go off to work/school in the morning - various phones etc connect normally then disconnect as we leave. But by the time the kids get home from school in the afternoon, nothing reconnects to 2.4GHz. No devices can see the HH5's SSID on 2.4GHz, though the HH5 claims the network is enabled. A restart or switching 2.4GHz off and on fixes it.
Once restarted it works absolutely fine all evening and through to the next morning, but some time between mid morning and mid afternoon it cuts out again.
This has happend 4 days in a row now. Has anyone encountered this before?
Sounds like a faulty Homehub. You could try ONE factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds. If that doesn't help you need to report a fault and have them send out a new Homehub.
Thanks, I'll give that a try. I have some hope that it's not a hardware issue since it works most of the time and fails in such a regular pattern.
Just to update this: The problem appears to be fixed, though I didn't try a factory reset in the end.
I went into Home Network > Devices and found that there were a large number of devices listed, most of which were not connected (mostly other childrens phones etc from when our kids had friends for sleepovers). Anyway there were a total of sixteen devices listed under 2.4GHz. I tried deleting one at random. The list refreshed and every device not currently connected to the network disappeared. Since then the problem seems to have stopped.
I wonder if sixteen is a limit for the number of devices the HH5 can juggle on one wifi link.
I don't know but I don't think there would be a limit. I suspect it is just a coincidence but I could be wrong. As long as its working now that's the main thing.
I have seen this, though not once a day, maybe once a fortnight.
You don't have to reset the HH5. You simply have to Log in to the Hub Manager disable and renable WiFi, to resolve it.
The problem must be a bug, and BT must be aware of it. Let's hope they fix it soon.
If you think that 2.4GHz stopping is annoying, what about 5GHz? Totally pointless technology if you ask me!
The range is short, and it confuses the hell out of portable devices.
I've made my 5Ghz SSID different to the 2.4GHz SSID, and I've made sure that all my portable devices like smartphones and tablets only connect to 2.4GHz unless it can only see 5GHz.
HH5 is supposed to "give you a faster, more reliable wireless connection throughout your home" - like hell it does!
As far as I'm concerned the HH5 is better than my previuous HH3 by virtue of the fact I don't need a seprate VDSL modem or separate Gigabit switch. And if it wasn't for the fact that I use BT FON when I'm out and about, I'd find a better VDSL router!
### Update ###
Got my first HH5 replaced last week, after the WiFi performance degraded to a point where throughput was terrible, and connections became unstable due to constant drop-outs. VDSL WAN was absolutely fine, as were the wired connections. It was just the WiFi!
Thankfully, the second HH5 seems to be a lot better. Good range, great throughput and very stable connections.
However, the 2nd HH5 exhibits the same weird quirk as the first. The 2.4GHz channel simply disappears, and won't return unless you log on to the HH5 as an administrator and disable/enable 2.4GHz WiFi.
I have logged a support ticket with BT, so I live in hope that it can and will be fixed in the next firmware release.
Has anyone else seen 2.4GHz disappear like some others have?