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mjn500
Newbie
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Message 1 of 2

HH5 needs to be manually restarted after connection drops

We have a very slow connection that frequently drops (old wires / trees / far from exchange) but have found in the last week or so that the Hub has to be manually reset in order to reconnect.

 

It's a cable connection and has been fine since we switched ISP in January due to chronic connection issues. There's nothing obviously wrong with the setup and it was stable for a good 10 weeks, with no change to kit to cause the issue.

 

There isn't always someone here and we have security cameras linked to the system so this is a bit of a pain!

 

Mel.

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Moderator
Moderator
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Message 2 of 2

Re: HH5 needs to be manually restarted after connection drops

Hi mjn500,

Welcome and thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.

Cheers

David

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