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Message 361 of 423

Re: HH5 replacement - New BT Smart Hub

You now get the Hub with new contracts

 

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StevenNT
Aspiring Contributor
1,544 Views
Message 362 of 423

Re: HH5 replacement - New BT Smart Hub

I shall hold on untill Oct 1st when my current contract expires then downgrade to Infinity 1 and see if they can throw the new Smart Hub in while I'm on the phone to them as part of a deal then.

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gt94sss2
Aspiring Expert
1,337 Views
Message 363 of 423

Re: HH5 replacement - New BT Smart Hub

More than anything, I am suprised they are still giving the Hub 4 for new ADSL customers - I thought that they would have changed this to version 5 now..

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Distinguished Sage
Distinguished Sage
1,315 Views
Message 364 of 423

Re: HH5 replacement - New BT Smart Hub

BT must still have a large stock of HH4 so no need for hh5 if on adsl



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BoutTime
Contributor
1,215 Views
Message 365 of 423

Re: HH5 replacement - New BT Smart Hub

AC WiFi.
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Dean235
Aspiring Expert
1,049 Views
Message 366 of 423

Re: HH5 replacement - New BT Smart Hub

Recontracted and told by two BT Customer Service employees that I would receive a BT Smart Hub when I re-contract. Unfortunately, I still have yet to receive an email for one. They told me that I would get a email when my new contract starts again but I still don't have that either.

 

I was also turned to the Retentions Team by the second customer service agent but they were unavailable at the time. I'm still unsure about how the Retentions team could help as they deal with cancellations, right?

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Distinguished Sage
Distinguished Sage
1,036 Views
Message 367 of 423

Re: HH5 replacement - New BT Smart Hub

the options/retention team deal with people wanting to cancel but try and get them to stay by offering a cheaper package.  this is also the case when you go to renew your contract.  i always use options team for best deal on renewal  0800800030



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NorthEasterner
Aspiring Expert
949 Views
Message 368 of 423

Re: HH5 replacement - New BT Smart Hub

I currently have the Hub 5.

 

Would it be worth splashing out £57.95 on the new Smart Hub? 

 

Thanks

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Distinguished Sage
Distinguished Sage
940 Views
Message 369 of 423

Re: HH5 replacement - New BT Smart Hub

Not unless you are having problems with the HH5.

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BoutTime
Contributor
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Message 370 of 423

Re: HH5 replacement - New BT Smart Hub

@NorthEasterner it depends on your needs and contract situation. I paid the money and in return have improved WiFi range and (so far) improved stability. The user interface is also much better but other than that there is little difference. For me those three things were worth paying for as I didn't have to commit to another 12 month contract.
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