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portunus
Aspiring Contributor
458 Views
Message 11 of 24

Re: HH6 resets etc

Hi

Thanks for the update.

yes drops out,  3 days is not to bad, it has done 7 days max! Never done manual resets, it does that without my help!

I will monitor the connection

Thanks again

Doug

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portunus
Aspiring Contributor
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Message 12 of 24

Re: HH6 resets etc

Hi

This is still continuing to do this.  The resets/dropouts are really problematic, usually when doing some thing important!

suggestions welcome. The line is stable and can get 55mb on the clean line which was good when installed. The droputs though bring the speed down.

Thanks

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Distinguished Sage
Distinguished Sage
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Message 13 of 24

Re: HH6 resets etc

can you post updated hub stats

can you enter your phone number and post results  delete number but leave exchange and cab

are you using the test socket with filter?

any line noise  check dial 17070 option 2  should be silent and best with corded phone



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portunus
Aspiring Contributor
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Message 14 of 24

Re: HH6 resets etc

Hi,
Many thanks for a prompt reply, appreciated. Here are the stats. I think 17 days is the longest have had without reset/rstart.  It is cabinet 3 benton exchange, know this! Line is quiet. No internal wire, just line from socket to Hub one phone connected, wireless to other phone. Thanks again, just that contract is due to end in a few weeks and it would be good if this could be looked at
 
Product name:

BT Hub 6A

Serial number:

+084316+NQ70220037

Firmware version:

SG4B1000B540

Firmware updated:

16-May-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

13 Days, 1 Hours 20 Minutes 2 Seconds

Data rate:

12.46 Mbps / 47.62 Mbps

Maximum data rate:

12542 / 55726

Noise margin:

6.2 dB / 6 dB

Line attenuation:

19.4 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

9507 MB Uploaded / 26046 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

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Techwizz
Aspiring Expert
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Message 15 of 24

Re: HH6 resets etc

I really wouldn't be concerned about 1 drop out in 17 days, quite a few lines do that (due to noise changes).
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portunus
Aspiring Contributor
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Message 16 of 24

Re: HH6 resets etc

Hi

Thanks again for reply. I think I worded the post badly in the first instance. The HH6 frequently resets. The longest time was 17 days! It often resets every few days, from 3 or 4 to 8 or 9 days. It varies so can't really give exect details. It is this that is the real nuisance. Does this help and am I making sense!

Thanks again.

Doug

 

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Distinguished Sage
Distinguished Sage
311 Views
Message 17 of 24

Re: HH6 resets etc

So have you tried using the test socket with a filter to see if that improves your stability 

sorry I forgot to add the link in my last post so can you enter your phone number and post results

https://www.btwholesale.com/includes/adsl/main.html

You are on infinity 2 from your stats but from attainable down speed you cannot get faster than infinity 1 - maybe downgrade and save some money



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portunus
Aspiring Contributor
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Message 18 of 24

Re: HH6 resets etc

Hi

Thanks once more for reply.

Using test socket with a BT filter in place.

I am on Superfast Fibre 1 unlimited, I dont think Infinity is available now?

The speed has dropped! The adsl checker returns;

Benton exchange cabinet 3

vdsl clean a    54.5    35    12.5/7.5     32.4

vdsl b impact       52.9    32.4    12.1/7      27.4

observed down  47.4   up     12.23  at 1019/2/20 Note this has dropped since then.

bridge tap/VRI/NTE face   No

Bt Speed test from your BT homepage 39.5/10.7 BT Hub reports 42.29/11.43

connection to pc is ethernet btw

Thanka again for assistance so far

 

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Distinguished Sage
Distinguished Sage
279 Views
Message 19 of 24

Re: HH6 resets etc

superfast fibre 1 is just a name change from infinity 1 - same product     just your up speed is 12mb and would be limited to 10mb if you are on superfast 1

from dslchecker results your connection speed is well within the expected range for your connection and unless you can hear noise on quiet line test it is unlikely BT will help



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portunus
Aspiring Contributor
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Message 20 of 24

Re: HH6 resets etc

hi

thanks for all that!

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