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Aspiring Contributor
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Message 1 of 4

HH6 wont connect to internet - HH5 fine

Had a fuse blow this morning on same circuit as HH6 which tripped the RCD.

Since then, it won't connect to Internet.

It gets to the blue light, but with no connection, or a very short connection, before it drops it and goes back to square one.

I couldn't connect to the smartHub home to look at the logs or anything either.

 

Fortunately, I still have my HH5, and so dusted that off and it connected first time, and hasn't dropped since.

 

Any ideas?

Factory reset perhaps?

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: HH6 wont connect to internet - HH5 fine


@loz wrote:

Factory reset perhaps?


No harm in trying.

 

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Aspiring Contributor
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Message 3 of 4

Re: HH6 wont connect to internet - HH5 fine


@Keith_Beddoe wrote:

@loz wrote:

Factory reset perhaps?


No harm in trying.

 


Made now difference.

Now, where do I go about getting it replaced?

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: HH6 wont connect to internet - HH5 fine

The broadband technical helpdesk will be able to arrange this.

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