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warby1
Beginner

on ‎17-03-2021 8h18

921 Views
Message 1 of 6

HP Printer can see 'BTWIFI' but not my network SSID

Hi, I have a HP printer which I'm trying to setup using the HP wizard.  When I get to the bit where it wants to connect to available networks it can see some neighbours networks (weak) and my router's public BTWIFI network SSID (strong) but not my own SSID.  Any ideas?  Thanks  

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5 REPLIES 5
warby1
Beginner

on ‎17-03-2021 8h20

920 Views
Message 2 of 6

Re: HP Printer can see 'BTWIFI' but not my network SSID

and smart setup is off!
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licquorice
Distinguished Sage
Distinguished Sage

on ‎17-03-2021 8h31

913 Views
Message 3 of 6

Re: HP Printer can see 'BTWIFI' but not my network SSID

Try splitting the WiFi bands if you have anything other than a Smart Hub 2. If you have a SH2, temporarily turn off the 5Ghz WiFi, connect the printer and then restore the 5Ghz signal.

http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-ne...

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warby1
Beginner

on ‎17-03-2021 8h44

909 Views
Message 4 of 6

Re: HP Printer can see 'BTWIFI' but not my network SSID

Thanks but no luck. Phone can see separate SSIDs now but printer only sees the public BTWIFI network. 

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licquorice
Distinguished Sage
Distinguished Sage

on ‎17-03-2021 9h12

900 Views
Message 5 of 6

Re: HP Printer can see 'BTWIFI' but not my network SSID

That is totally weird, does it see the SSIDs if you temporarily turn off the security (WPA2)?

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gg30340
Distinguished Sage
Distinguished Sage

‎17-03-2021 9h46 - edited ‎17-03-2021 9h48

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Message 6 of 6

Re: HP Printer can see 'BTWIFI' but not my network SSID

Can other wireless devices see your hub's SSid?

Just noticed that you have stated they can see the SSids.

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