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Pongo1781
Beginner
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Message 1 of 1

High Latency whilst Online Gaming

Hi Everyone,

I have an FTTP connection which has been fine for 2/3 years, however the last 3 to 4 days I have experienced very high latency (500-3000ms) in game (WoW) which makes the game unplayable.

I have searched the internet and the Blizzard website  looking for fixes and tried most of them to non avail, flush dns, ip config and windows firewall stuff.

I spoke to BT today who spent an hour on the phone rebooting modems etc from their end and running tests but nothing was picked up.  They are going to send another modem and cable out to see if that sorts the problem....

 

I am not really technically minded but looking for a kind hearted soul that maybe able to shine some light on the problem.  I have pasted a traceroute and ping to the game server below but I'm not sure what it means.

 

Any help would be appreciated.

 

TRACEROUTE:
traceroute to 86.161.131.24 (86.161.131.24), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.307 ms 0.300 ms 0.299 ms
2 37.244.25.2 (37.244.25.2) 1.041 ms 1.049 ms 1.049 ms
3 Blizzard Blizzard 1.142 ms 1.368 ms 1.454 ms
4 137.221.66.36 (137.221.66.36) 1.074 ms 1.134 ms 1.168 ms
5 137.221.77.72 (137.221.77.72) 7.478 ms 7.480 ms 7.493 ms
6 137.221.65.19 (137.221.65.19) 7.397 ms 7.758 ms 7.741 ms
7 137.221.79.34 (137.221.79.34) 7.562 ms 7.456 ms 7.441 ms
8 195.66.227.42 (195.66.227.42) 7.114 ms 7.124 ms 7.432 ms
9 194.72.16.219 (194.72.16.219) 8.004 ms 8.011 ms 8.028 ms
10 host213-121-192-97.ukcore.bt.net (213.121.192.97) 8.306 ms 7.995 ms 7.793 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


15/11/2019 18:47:08 UTC
--------------------

TRACEROUTE:
traceroute to 86.161.131.24 (86.161.131.24), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.327 ms 0.323 ms 0.323 ms
2 37.244.24.2 (37.244.24.2) 0.563 ms 0.659 ms 0.766 ms
3 Blizzard Blizzard 1.200 ms 1.326 ms 1.346 ms
4 137.221.66.46 (137.221.66.46) 1.101 ms 1.508 ms 1.513 ms
5 137.221.78.72 (137.221.78.72) 16.404 ms 16.444 ms 16.464 ms
6 137.221.65.92 (137.221.65.92) 16.464 ms 16.473 ms 16.457 ms
7 137.221.65.19 (137.221.65.19) 16.452 ms 16.568 ms 16.549 ms
8 137.221.79.34 (137.221.79.34) 16.714 ms 16.723 ms 16.751 ms
9 LINX1.ukcore.BT.net (195.66.224.11) 17.548 ms 17.098 ms 17.078 ms
10 peer1-et-10-1-0.telehouse.ukcore.bt.net (62.172.103.23) 17.669 ms 17.782 ms 17.766 ms
11 host213-121-192-117.ukcore.bt.net (213.121.192.117) 17.580 ms 17.322 ms 17.303 ms
12 * * *
13 * * *
14 * * *
15 * * *


15/11/2019 18:47:07 UTC
--------------------

PING:
PING 86.161.131.24 (86.161.131.24) 56(84) bytes of data.

--- 86.161.131.24 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3000ms

 

15/11/2019 18:47:07 UTC
--------------------

PING:
PING 86.161.131.24 (86.161.131.24) 56(84) bytes of data.

--- 86.161.131.24 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3000ms

 

15/11/2019 18:47:08 UTC
--------------------

 

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