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Sn1p3s
Beginner
205 Views
Message 1 of 10

High Ping / Latency

Good morning.

At my wits end here trying to solve why I'm getting major high pings constantly through the day / evening.

Gaming on such games like Fortnite or simply talking on Discord without running anything other is returning pings constantly of over 300. This is wired BTW, not wireless.

My pc is connected via Ethernet, and my xbox via wireless

Things I have tried.

BT performed a line test whilst plugged into test line - no errors.

Reset / restarted router.

Had engineer come out to test line.

Replaced router with new one.

Replaced filter.

Replaced Ethernet cable

Disconnected every other connected device.

Turned off smart set-up

changed channels (for wireless only)

Done a quiet line test.

No matter what I do, it is impossible to play any sort of online game without a high ping occurring every 5 seconds. It shoots up and drops down constantly.  This effect both the xbox and PC

 

 

Tracing route to hostname [92.242.132.15]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 * 118 ms 67 ms 31.55.185.181
4 14 ms 13 ms 14 ms 31.55.185.180
5 14 ms 13 ms 14 ms core2-hu0-6-0-7.colindale.ukcore.bt.net [213.121.192.26]
6 13 ms 12 ms 12 ms 109.159.252.134
7 12 ms 12 ms 12 ms 166-49-209-194.eu.bt.net [166.49.209.194]
8 15 ms 14 ms 14 ms ae-11.r24.londen12.uk.bb.gin.ntt.net [195.66.224.138]
9 13 ms 13 ms 13 ms ae-1.r02.londen03.uk.bb.gin.ntt.net [129.250.4.148]
10 15 ms 13 ms 14 ms catalyst2.r02.londen03.uk.bb.gin.ntt.net [83.231.146.178]
11 15 ms 15 ms 15 ms 84.18.192.130
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 227 ms * * unallocated.barefruit.co.uk [92.242.132.15]
20 * * * Request timed out.
21 * 291 ms * unallocated.barefruit.co.uk [92.242.132.15]
22 * * * Request timed out.
23 * 358 ms * unallocated.barefruit.co.uk [92.242.132.15]
24 293 ms * * unallocated.barefruit.co.uk [92.242.132.15]
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

Any ideas?

 

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9 REPLIES 9
Distinguished Sage
Distinguished Sage
199 Views
Message 2 of 10

Re: High Ping / Latency

In most cases, BT have found errors on the line. Errors will cause re-transmissions which will result in latency.  Your line needs to be checked by BT looking at the performance monitors.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

 

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h3x1e
Aspiring Expert
193 Views
Message 3 of 10

Re: High Ping / Latency

What are you pinging in that result? Pings on BT network look good with exception to hop 3 118ms but it looks like the ping issues are happening outside the BT network. 

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Sn1p3s
Beginner
187 Views
Message 4 of 10

Re: High Ping / Latency

I had a few tabs open checking different websites for any fixes.

I can run another one but can't  until tonight when I get off work.

I did have issues a few months ago when my speeds kept dropping but that has since been fixed by BT but it never fixed the issue at hand.  My latency spikes at around every 10 seconds and then drops back to normal. This not just on certain online games but on everything I play. And I play quite a few from pc to Xbox.  If it spikes on pc, it spikes on Xbox at the exact same time. I have run a few speed tests when it's spiking but speeds remain normal.

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Sn1p3s
Beginner
157 Views
Message 5 of 10

Re: High Ping / Latency

So, after getting in from work I just ran another 2 straight after eachother, (21:30pm)

 

Tracing route to hostname [92.242.132.15]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 * * 86 ms 31.55.185.181
4 18 ms 54 ms 106 ms 31.55.185.180
5 187 ms 131 ms 126 ms core2-hu0-6-0-7.colindale.ukcore.bt.net [213.121.192.26]
6 13 ms 13 ms 13 ms 109.159.252.134
7 12 ms 12 ms 12 ms 166-49-209-194.eu.bt.net [166.49.209.194]
8 15 ms 15 ms 15 ms ae-11.r24.londen12.uk.bb.gin.ntt.net [195.66.224.138]
9 14 ms 14 ms 14 ms ae-1.r02.londen03.uk.bb.gin.ntt.net [129.250.4.148]
10 14 ms 17 ms 85 ms catalyst2.r02.londen03.uk.bb.gin.ntt.net [83.231.146.178]
11 88 ms 90 ms 52 ms 84.18.192.130
12 109 ms * 214 ms unallocated.barefruit.co.uk [92.242.132.15]

Trace complete.

 

Tracing route to hostname [92.242.132.15]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 * 14 ms 13 ms 31.55.185.181
4 14 ms 13 ms 15 ms 31.55.185.180
5 14 ms 14 ms 14 ms core2-hu0-6-0-7.colindale.ukcore.bt.net [213.121.192.26]
6 13 ms 13 ms 12 ms 109.159.252.134
7 13 ms 12 ms 13 ms 166-49-209-194.eu.bt.net [166.49.209.194]
8 15 ms 15 ms 15 ms ae-11.r24.londen12.uk.bb.gin.ntt.net [195.66.224.138]
9 14 ms 14 ms 14 ms ae-1.r02.londen03.uk.bb.gin.ntt.net [129.250.4.148]
10 55 ms 16 ms 14 ms catalyst2.r02.londen03.uk.bb.gin.ntt.net [83.231.146.178]
11 92 ms 65 ms 91 ms 84.18.192.130
12 * * * Request timed out.
13 * * * Request timed out.
14 * * 16 ms unallocated.barefruit.co.uk [92.242.132.15]

Trace complete.

 

It's just constantly the same through the day / night.
I just fired up a couple of games, instant 300 ping, then drops back to 20, then back up to around 300 every 10 seconds.

 

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h3x1e
Aspiring Expert
151 Views
Message 6 of 10

Re: High Ping / Latency

What are you pinging? Why that IP? Is it a game server if so what game server?

First ping results look dodgey in BT's network, but also terrible within the destination network.

Second reults look fine in BT's network and garbage in the destination network.

 

 

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Sn1p3s
Beginner
146 Views
Message 7 of 10

Re: High Ping / Latency

Forgive my dumbness, I am female 😄

 

In simply typing ping hostname. in cmd... is that not right? or should I be actual pinging an actual ip? I thought by doing it that way it would read out any and all connections?

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h3x1e
Aspiring Expert
138 Views
Message 8 of 10

Re: High Ping / Latency

Na, you need to ping an actual address wether it be an IP or a Domain Name.

try pinging google.

ping -4 google.co.uk -t

This command will send ping requests to instead of tracing a route to the IP. To stop the ping hold CTRL and press c

 

Traceroutes are good, but they don't catch ping spikes on their own most of the time, thats why most use a programme like "PingPlotter" to combine both Ping and Traceroute in one easy to read image.

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Sn1p3s
Beginner
134 Views
Message 9 of 10

Re: High Ping / Latency

 

 

Weirdly, after posting my last post, My ping in game has settled down.

Pinging google is just returning

Pinging google.co.uk [216.58.211.163] with 32 bytes of data:
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=12ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=12ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=12ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=12ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=12ms TTL=54
Reply from 216.58.211.163: bytes=32 time=12ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=12ms TTL=54
Reply from 216.58.211.163: bytes=32 time=15ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=12ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=12ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=14ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=12ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=12ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=12ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=12ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=12ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=14ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=12ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54
Reply from 216.58.211.163: bytes=32 time=13ms TTL=54

Ping statistics for 216.58.211.163:
Packets: Sent = 173, Received = 173, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 15ms, Average = 12ms
Control-C


 

So it seems normal right?

I'll run same test when it starts acting up again as I am sure it will.

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h3x1e
Aspiring Expert
132 Views
Message 10 of 10

Re: High Ping / Latency

yeah, that is what a perfect ping should look like.

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