Overall the internet is stable, downloads and uploads quick and streaming is not affected, but when i play an online game with ping spikes from 30ms-500+.
this started at the start of the year and i have been on the chat ap around 10 times and over the phone 10 times, they wont send an engineer out to me and said that upgrading the contract with a new modem will solve it. Yeah it didn't.
At this point i do feel like im being taken for a ride, were paying £43.99 a month which advertised "30% better latency than Virgin Media 200Mbps broadband".
Ive just given up, we need the internet but BT have just left us out in the cold here, they even locked us into a new contract so we are stuck.
FYI we have been customers for 7 years and we have but given up, 4 months now.