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wbessada
Aspiring Contributor
2,589 Views
Message 181 of 560

Re: Home Hub 3 Port Forwarding (NOT)

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I've been PM'ing the mods about this issue which is impacting me and have been told that they're working on a fix but there's no date.

 

I've just sent the PM below:

 

Hi, thanks for your reply. Based on the forum posts this has been a known issue for 6 months and while I appreciate it’s only going to affect a smallish number of users surely BT are not meeting their obligations to provide a product that is fit for purpose. Do you think that if we take this to trading standards or BBC Watchdog that may help to get more focus on it or perhaps give BT management an incentive to at least resolve the issue for those who need to port forward by replacing our hubs with ones that work (or giving us a credit so we can buy one that works)?

 

Can you please pass this message on to your manager and the manager of the relevant department that is working on the fix?

 

I’m guessing BT don’t manufacture the HH3 so this should be a case of turning up the heat on the supplier surely?

Thanks

cynet
Contributor
5,767 Views
Message 182 of 560

Re: BT Home Hub 3 Port's are not opening.

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Well have had a new homehub arrive today and still is Type A so not sure where you got your source from that type B is released.
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Distinguished Sage
Distinguished Sage
5,763 Views
Message 183 of 560

Re: BT Home Hub 3 Port's are not opening.

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Distinguished Sage
Distinguished Sage
5,762 Views
Message 184 of 560

Re: BT Home Hub 3 Port's are not opening.

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there is a type 'B' but looks like they are still getting rid of stock of type 'A'



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Kingkambo
Beginner
2,540 Views
Message 185 of 560

Re: Home Hub 3 Port Forwarding (NOT)

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Wbessada- have been pulling my hair out having same issues trying to port forward HH3 so I can access my Synolgy NAS from outside my network. Please keep this thread updated with your progress, more them happy to send an email to watchdog! Find it astonishing that BT can not resolve this issue. Good luck.
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monkeypigs
Aspiring Contributor
2,513 Views
Message 186 of 560

Re: Home Hub 3 Port Forwarding (NOT)

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Well it's almost 10 months now since I got my HH3..... fingers crossed for a solution sometime this decade!
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Chromanin
Beginner
2,464 Views
Message 187 of 560

Re: Home Hub 3 Port Forwarding (NOT)

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Add another happy user to the list. Been forwarded 5 times, asked for details 5 times (why ask you to punch the number in the first place if you have to spell it to the operator?), top notch service reached when the guy on the 3rd call forward advised me he was not qualified to deal with my issue, but he would have been happy to sell me btvision. 

Logged a fault yesterday, no trace of it on the system. Way to go BT. you are lucky no one else cares about cabling Northern Ireland.

 

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Phunt14a
Newbie
2,398 Views
Message 188 of 560

Re: Home Hub 3 Port Forwarding (NOT)

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Add me to the growing number of frustrated customers.

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derekpc
Newbie
2,373 Views
Message 189 of 560

Re: Home Hub 3 Port Forwarding (NOT)

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The most annoying thing to me about this is that at least 6 months after people started reporting the problem they still issued HH3s with the issue.  I got mine in late August and wasted an awful lot of time trying to get my port forwarding set up again.  Just read DSW's suggesting in message 155 (I think) and it did work.  But, it isn't very useful if you can only forward to a single device.

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MyFunkySelf
Newbie
2,328 Views
Message 190 of 560

Re: Home Hub 3 Port Forwarding (NOT)

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Can someone from BT please provide an update on this issue. Seriously, this is ridiculous!