I've been PM'ing the mods about this issue which is impacting me and have been told that they're working on a fix but there's no date.
I've just sent the PM below:
Hi, thanks for your reply. Based on the forum posts this has been a known issue for 6 months and while I appreciate it’s only going to affect a smallish number of users surely BT are not meeting their obligations to provide a product that is fit for purpose. Do you think that if we take this to trading standards or BBC Watchdog that may help to get more focus on it or perhaps give BT management an incentive to at least resolve the issue for those who need to port forward by replacing our hubs with ones that work (or giving us a credit so we can buy one that works)?
Can you please pass this message on to your manager and the manager of the relevant department that is working on the fix?
I’m guessing BT don’t manufacture the HH3 so this should be a case of turning up the heat on the supplier surely?
there is a type 'B' but looks like they are still getting rid of stock of type 'A'
Add another happy user to the list. Been forwarded 5 times, asked for details 5 times (why ask you to punch the number in the first place if you have to spell it to the operator?), top notch service reached when the guy on the 3rd call forward advised me he was not qualified to deal with my issue, but he would have been happy to sell me btvision.
Logged a fault yesterday, no trace of it on the system. Way to go BT. you are lucky no one else cares about cabling Northern Ireland.
The most annoying thing to me about this is that at least 6 months after people started reporting the problem they still issued HH3s with the issue. I got mine in late August and wasted an awful lot of time trying to get my port forwarding set up again. Just read DSW's suggesting in message 155 (I think) and it did work. But, it isn't very useful if you can only forward to a single device.
Can someone from BT please provide an update on this issue. Seriously, this is ridiculous!