cancel
Showing results for 
Search instead for 
Did you mean: 
SadGamerGeek
Beginner
8,659 Views
Message 1 of 20

Home Hub 3 keeps losing Internet connectivity (but not wireless signal) for wireless connections

Hi,

 

I've just been set-up with BT Broadband and a new Home Hub 3.

 

The first couple of days seem to have been OK, but today I've lost Internet & network access via wireless connections three times so far.

 

The connectivity via wired connections is fine, and the wireless access itself is OK, but I just don't have any access to the network / Internet when I'm connected wirelessly to the Hub. Just to reinforce that, I'm not talking about a poor wireless signal here. It's not for any particular device; when it happens all devices connected wirelessly lose access. I'm currently sitting with a laptop and iPad less than 1m from the HH. Both of them are connected to the relevant SSID with an excellent signal strength, but neither of them have network/Internet access. They were both working fine, now they've stopped. I sorted this out previously by restarting the HH, but I'd prefer a proper solution!

 

I've had a "livehelp" session with a BT advisor, but I struggled to get him to understand the issue, and when he did he confirmed my channel settings were OK but said he couldn't do any further investigations for 24 hours due to a network issue their end.

 

Any help gratefully received.

 

Richard

0 Ratings
Reply
19 REPLIES 19
Moderator-Retired
8,626 Views
Message 2 of 20

Re: Home Hub 3 keeps losing Internet connectivity (but not wireless signal) for wireless connections

Hello Richard,

 

Are there any error messages when this happens and you try to browse, or does your browser window just time out/show a blank screen? I presume the wireless network connection icon(s) doesn't show the connection dropping either?

Dean
BTCare Community Mod

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.

If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Distinguished Guru
8,615 Views
Message 3 of 20

Re: Home Hub 3 keeps losing Internet connectivity (but not wireless signal) for wireless connections

Hi

I ave just taken delivery of a HH3 and suffering a similar issue. Unable to connect any of my wireless devices despite.

1. Changing channels

2. Changing from b/g/n to just b/g

3. Restart Hub

3. Reset hub.

 

The wireless although it is visible when monitoring with inSSIDer keeps dropping to no signal.

 

I rang the helpdesk on 0800 111 4567 and they have posted out a new hub.

 

As a "get me by" i have connected my original hub 2 to the faulty hub 3 via an ethernet cable and have turned off DHCP on the hub 2. I can now connect to the internet via wireless

(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
0 Ratings
Reply
Distinguished Guru
8,609 Views
Message 4 of 20

Re: Home Hub 3 keeps losing Internet connectivity (but not wireless signal) for wireless connections

@ Richard and Dave

 

Good luck with the wireless. Not long after the hub 3's were released, I managed to blag one;)

 

What a mistake to make imho:(

 

I've had nothing but issues with the wifi - 3 hub 3's later - the mods involved - settings changed till my fingers fell off - BT techies involved told be told it's an issue in my house - a lot of time and money spent trying to resolve this - everything turned off bar the hub and a laptop (running on it's battery only to isolate the laptop's PSU plus a brand new wifi card installed) and I still get the following way too often

 

16:28:19, 29 Apr.    ath0: STA 68:ed:43:b5: IEEE 802.11: Client associated
16:22:28, 29 Apr.    ath0: STA 68:ed:43:b5: IEEE 802.11: Client disassociated
16:21:57, 29 Apr.    ath0: STA 68:ed:43:b5: IEEE 802.11: Client associated
16:21:57, 29 Apr.    ath0: STA 68:ed:43:b5: IEEE 802.11: Client disassociated
15:49:30, 29 Apr.    ath0: STA 00:01:3b:9f: IEEE 802.11: WiFi registration failed
15:46:41, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
15:39:32, 29 Apr.    ath0: STA d0:c1:b1:5c: IEEE 802.11: Client associated
15:38:06, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
15:36:22, 29 Apr.    ath0: STA 68:ed:43:b5: IEEE 802.11: Client associated
15:34:30, 29 Apr.    ath0: STA 00:01:3b:9f: IEEE 802.11: WiFi registration failed
15:11:53, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
15:08:18, 29 Apr.    ath0: STA 00:1c:bf:53: IEEE 802.11: Client associated
15:08:18, 29 Apr.    ath0: STA 00:1c:bf:53: IEEE 802.11: Client disassociated
15:01:26, 29 Apr.    ath0: STA 00:1c:bf:53: IEEE 802.11: Client associated
15:01:26, 29 Apr.    ath0: STA 00:1c:bf:53: IEEE 802.11: Client disassociated
15:00:08, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
14:52:08, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
14:49:30, 29 Apr.    ath0: STA 00:01:3b:9f: IEEE 802.11: WiFi registration failed
14:36:08, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
14:34:30, 29 Apr.    ath0: STA 00:01:3b:9f: IEEE 802.11: WiFi registration failed
14:32:08, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
14:24:08, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
14:19:30, 29 Apr.    ath0: STA 00:01:3b:9f: IEEE 802.11: WiFi registration failed
14:06:07, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
14:04:30, 29 Apr.    ath0: STA 00:01:3b:9f: IEEE 802.11: WiFi registration failed
13:48:03, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
13:42:49, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
13:34:19, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
13:19:13, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
13:04:08, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
12:53:42, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
12:33:37, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
12:25:50, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
11:50:33, 29 Apr.    ath0: STA 00:1c:bf:53: IEEE 802.11: Client associated
11:50:33, 29 Apr.    ath0: STA 00:1c:bf:53: IEEE 802.11: Client disassociated
11:48:08, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
11:35:56, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
11:34:30, 29 Apr.    ath0: STA 00:01:3b:9f: IEEE 802.11: WiFi registration failed
11:32:18, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
11:26:00, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
11:19:30, 29 Apr.    ath0: STA 00:01:3b:9f: IEEE 802.11: WiFi registration failed
11:10:08, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
11:04:30, 29 Apr.    ath0: STA 00:01:3b:9f: IEEE 802.11: WiFi registration failed
11:00:08, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
10:52:35, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
10:49:30, 29 Apr.    ath0: STA 00:01:3b:9f: IEEE 802.11: WiFi registration failed
10:48:08, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
10:34:44, 29 Apr.    ath0: STA 08:d4:2b:7e: IEEE 802.11: Client associated
10:34:30, 29 Apr.    ath0: STA 00:01:3b:9f: IEEE 802.11: WiFi registration failed

 

As you can see, I've removed some of the MAC addresses but this drop affects every single device.

 

Opting out of BTWifi, thus the SSID's being removed from the hub, did help me, but not a lot:(

-+-No longer a forum member-+-
0 Ratings
Reply
metaphase
Beginner
8,420 Views
Message 5 of 20

Re: Home Hub 3 keeps losing Internet connectivity (but not wireless signal) for wireless connections

I was just wondering if there was any update on this issue? I'm seeing exactly the same behaviour - my connection will be working OK and then after 5-10 miin the internet will stop and yellow triangle will appear over the wireless connection in Win 7. The signal strength remains at full. Wired connections still work OK so that internet connection itself is OK, it's some issue on the hub instead. If I disconnect and reconnect to the WAP the internet starts working on my laptop again, but after 5-10 min it stops again - it's getting really frustrating! I've tried rebooting but to no avail.
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
8,408 Views
Message 6 of 20

Re: Home Hub 3 keeps losing Internet connectivity (but not wireless signal) for wireless connections

When you say you have tried rebooting it do you mean a soft reset by either the reset button or switching off and on or do you mean a factory reset by pressing a pin into the recess button on the rear for about 20 seconds.

 

If it's a soft reset then try the factory reset. This can often sort out wireless problems.

0 Ratings
Reply
metaphase
Beginner
8,402 Views
Message 7 of 20

Re: Home Hub 3 keeps losing Internet connectivity (but not wireless signal) for wireless connections

The problem has been going on for a few months and I've tried all those options as far as I can recall! Weirdly one of the laptops (a Dell Inspiron) is fine, but the other one (Son Vaio) is the one that keeps having issues. Both are running Windows 7. Signal strength is good on both. I've tried disabling IPv6 and put DHCP renewal up to 21 days but so far no improvement. I did manually change the SSID and WPA2 key as we had it already set up on multiple mobile devices so I didn't want to reprogram all of them, but I can't see why that should be causing an issue. It's frustrating as when it works the connection speed is really very good!
0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
8,399 Views
Message 8 of 20

Re: Home Hub 3 keeps losing Internet connectivity (but not wireless signal) for wireless connections

On the Sony, delete the wireless connection then remake it and see how you get on. Some computers have problems when you change the SSid as you have done to save reprogramming them.

0 Ratings
Reply
metaphase
Beginner
8,396 Views
Message 9 of 20

Re: Home Hub 3 keeps losing Internet connectivity (but not wireless signal) for wireless connections

Hmm - will giive it a go, although this connection has been on it for a while - and when it works it works well! Up for tryig anything though.
0 Ratings
Reply
petemead
Newbie
8,394 Views
Message 10 of 20

Re: Home Hub 3 keeps losing Internet connectivity (but not wireless signal) for wireless connections

have been having thi problem for a week or so as well.

 

Are BT doing anything about it?

0 Ratings
Reply