Just got a new Bt Broadband activated a couple of days ago.
All set up nice, getitng a 8mb download speed which is good for our area.
2 laptops, 1 PC, and a wireless printer all set up using wifi. All good.
Even managed to get Xbox Live connected via wifi.
BUT - when updating any software or games on the XBOX, what used to take seconds is now taking hours!
I even tried my old Dlink router on the new BT Broadband, and it all works fine, but as soon as my Home Hub 3 (type A) is connected, the software updates to the xbox take an age.
All other connections seem fine.
Is it true that Home Hub 3 type 'B' is the best one for using with Xbox Live?
If anyone's had this exact same issue, and managed to solve it - please tell me how.
Solved! Go to Solution.
What happens if you connect the Xbox using an Ethernet cable?
Seems to be the same.
The only thing worse (so far) is the BT customer services team. I spent over 3 hours on the phone with various people from BT yesterday. Only when I threatened to cancel the contract did anyone take me seriously.
I really wish I'd stayed with my previous broadband provider.
What I'd like to know is how to resolve this issue - preferably from someone who's had similar experience to mine. I'm not going to go through a troubleshooting process yet again. My HomeHub 3A is simply not compatible with connecting wirelessly with any significant speed to my xbox, nor to my android mobile phone.
I have run every possible check on our line and home network.
The only variable that causes this problem to re-emerge is the Home Hub 3 (type A) which I was sent 2 days ago.
I would just carry on using the Dlink router, as the HH3 does seem to have issues with compatibility. Plenty of other people use different ADSL routers.
You could try assigning the Xbox a static IP address, as other people have found that it helps.
I probably will end up using the old dlink, but to be honest in this day and age I would expect to be sent hardware from a huge company such as BT that works, is good quality, and most importantly, fit for purpose.
They have agreed to send a HH3 type B to me - I would hope that it will work as intended.
And another thing, my '@btinternet.com' address isn't recognised. That's another thing they 'assured' me would be sorted by midnight on the 19th...
BT Broadband - it's enough to make you consider Tiscali... (and I'm only 2 days into my broadband contract)
are your updates p2p by any chance?
I've no idea what that means sorry. I only know that via the other router the xbox updates is games (only when their needed when you open up a game that has updates available) it updates fine with no slowdown at all.
just tried again with an ethernet cable.
It works fine on that one - very quick data transfer. Seems the problem is with the way the homehub deals with wifi transmission of data.
Any solutions to this?????
(permanent wired connection between xbox and homehub is not practical due to the location of the equipment.)