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joeyboygolf
Beginner
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Message 1 of 9

Home Hub 5 No response when trying to access home page

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I get no response when trying to access the home page of my Home Hub with 192.168.1.254

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Home Hub 5 No response when trying to access home page

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Welcome to this user forum.

Try a factory reset of the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

Then try again using a direct Ethernet connection.

Once you can access the home hub.

Turn Smart Setup off.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

 

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Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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joeyboygolf
Beginner
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Message 3 of 9

Re: Home Hub 5 No response when trying to access home page

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Will a factory reset also change my wireless password back to the original?
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Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: Home Hub 5 No response when trying to access home page

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Yes


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VeteranISPUser
Aspiring Expert
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Message 5 of 9

Re: Home Hub 5 No response when trying to access home page

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@joeyboygolfwrote:

I get no response when trying to access the home page of my Home Hub with 192.168.1.254


Hi @joeyboygolf. What browser are you using? A recent windows update of Edge has caused some people to find that all local is addresses are blocked.

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joeyboygolf
Beginner
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Message 6 of 9

Re: Home Hub 5 No response when trying to access home page

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I am using Edge so I will try Firefox when I get back this afternoon, thanks for your reply.
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joeyboygolf
Beginner
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Message 7 of 9

Re: Home Hub 5 No response when trying to access home page

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Then, if that fails,I will try a factory reset.
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VeteranISPUser
Aspiring Expert
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Message 8 of 9

Re: Home Hub 5 No response when trying to access home page

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@joeyboygolfwrote:
I am using Edge so I will try Firefox when I get back this afternoon, thanks for your reply.

Hi @joeyboygolf

https://community.bt.com/bt/board/message?board.id=OtherBB&message.id=159145#M159145

joeyboygolf
Beginner
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Message 9 of 9

Re: Home Hub 5 No response when trying to access home page

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Brilliant, worked a treat. Thanks

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