Hi all, hope you can help...
I use Check Point SecureClient to connect to work, it connected perfectly until this morning and it It fails with a "failed to update policy" error.
Nothing else had changed, and I could connect to my VPN using my 3G MiFi, so I checked the home hub and the firmware had been upgraded to Software version 220.127.116.11.83.8.204 yesterday evening.
I've spent all day on the phone and chat to BT, and the best they could offer was a call to the tech team who might charge me for fixing this!
Has anyone managed to get round this issue? Is it a known fault? Is a new router the best option, if so which can be configured with the minimum of guesswork?
Have you tried the VPN setting on the Homehub?
Yes, but it didn't make any difference. The support desk at work said that this is a common issue caused by the latest firmware that is rolling out.