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VanMildert
Aspiring Contributor
3,031 Views
Message 1 of 13

Home Hub 6 random wifi drop out

Moved to Infinity last month with Home Hub 6. Increasingly and randomly my wifi drops out (last occasion was 0032 last night, 8 February) and the only indication is that my iPad shows "no internet connection". To resume wifi I have to restart the Home Hub 6. I rely upon a reliable wifi signal as I send weather data to Wunderground for statistical purposes.

 

Any suggestions would be helpful and ease my aggrevation!

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12 REPLIES 12
V_Meldrew
Recognised Expert
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Message 2 of 13

Re: Home Hub 6 random wifi drop out

Have you seperated the 2.4G and 5G networks? if not I would try that first

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VanMildert
Aspiring Contributor
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Message 3 of 13

Re: Home Hub 6 random wifi drop out

yes I have done that and also turned off  Smart Setup

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Distinguished Sage
Distinguished Sage
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Message 4 of 13

Re: Home Hub 6 random wifi drop out

try changing the wireless channel rather than use auto  you can also change the wireless mode from default 1 to either 2 or 3 to see if that helps



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VanMildert
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Message 5 of 13

Re: Home Hub 6 random wifi drop out

Thanks I will give it a try.

 

What is annoying is that with standard broadband and Home Hub 4 that I had previously, there was no problem. 

 

There was a firmware update registered on 30 January so perhaps that has caused the problem. It seems that there are so many factors that could cause issues to materialise, it then becomes to difficult to isolate the one that may be the root cause.

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V_Meldrew
Recognised Expert
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Message 6 of 13

Re: Home Hub 6 random wifi drop out

For all its hype the Smarthub really isn't that good, I would be inclined to try your HH4 if you still have it.

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Sage
Sage
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Message 7 of 13

Re: Home Hub 6 random wifi drop out

I would be inclined to get a third party router that suits my needs.

Distinguished Sage
Distinguished Sage
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Message 8 of 13

Re: Home Hub 6 random wifi drop out

@V_Meldrew

 

the HH4 won't work unless has modem and as new infinity customer that is unlikely



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VanMildert
Aspiring Contributor
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Message 9 of 13

Re: Home Hub 6 random wifi drop out

Thanks  for your response.

 

I don't quite understand the comment about the HH4. Could you give some more detail please?

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Distinguished Sage
Distinguished Sage
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Message 10 of 13

Re: Home Hub 6 random wifi drop out

the hh4 does not have a vdsl modem built in so there was a separate modem used to connect to internet but the HH5 and HH6 have the modem built in so a separate modem is no longer required



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