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SNOWYLADUK
Beginner
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Message 1 of 6

Home Hub Resets

Hi,

 

My HomeHub keeps dropping the wi-fi signal and needs to be reset 10 to 12 times a day.

 

Here are the Hub stats below, any help will be gratefully appreciated!

 

Thank you.

 

1. Product name:BT Home Hub
2. Serial number:+058720+NQ24421928
3. Firmware version:Software version 4.7.5.1.83.8.94.1.52 (Type A) Last updated 09/08/16
4. Board version:BT Home Hub 3.0A
5. ADSL uptime:0 days, 00:21:04
6. Bandwidth:448 / 3936
7. Data sent/received:0.0 / 0.0
8. Broadband username:bthomehub@btbroadband.com
9. BT FON:Yes
10. Wireless network/SSID:BTHub3-76ZR
11. Wireless connections:Enabled, (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. Wireless security:WPA and WPA2
13. Wireless channel:Automatic / 11
14. Firewall:Default
15. MAC Address:7c:03:d8:0a:94:18
16. VPI/VCI:0 / 38
17. Line profile:Interleaved
18. Software variant:-
19. Boot loader:-
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imjolly
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Message 2 of 6

Re: Home Hub Resets

Can you enter your phone number and post results. Remember to delete number https://www.btwholesale.com/includes/adsl/adsl.htm

 

have you tried a fctory factory reset of the hub by pressing the recessed button on back and holding until lights flash?  I feel that does not help then I would phone 151 and complain about the hh3 wifi and ask for a replacement hopefully hh4/5



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SNOWYLADUK
Beginner
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Message 3 of 6

Re: Home Hub Resets

Thank you for the reply, the speed result is shown below, this is fairly typical for our line.

 

speed check.jpg

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imjolly
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Message 4 of 6

Re: Home Hub Resets

Download speed looks consistent with your connection speed



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SNOWYLADUK
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Message 5 of 6

Re: Home Hub Resets

So other than the fact that the line speeds around here are rubbish, do you think its more likely a fault with our equipment rather than the line?  Could the Wi-Fi signal dropping be caused by other wi-fi signals?

 

Thank you?

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imjolly
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Message 6 of 6

Re: Home Hub Resets

It could be other wireless routers on same channel so maybe try channel 13 and if that does not help then try 151 for a replacement

 

What about dslchecker results see what options you have



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