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mark74
Aspiring Expert
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Message 1 of 13

Home hub 5 wifi is very poor and when i get incoming calls the hub goes to orange?

Hi my Wi-Fi has been very poor over the last few weeks i have reset hub changed channel etc. but nothing is working, could the hub have a fault? Also when I receive incoming phone calls the hub goes orange and knocks broadband off?

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12 REPLIES 12
imjolly
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Message 2 of 13

Re: Home hub 5 wifi is very poor and when i get incoming calls the hub goes to orange?

have you tried a different filter or if you have a filtered master socket have you tried connecting to test socket with a filter and see if when you make/receive calls you still drop internet connection?  if still dropping then you need to report a phone fault to 151 - sounds like high resistance fault



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mark74
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Message 3 of 13

Re: Home hub 5 wifi is very poor and when i get incoming calls the hub goes to orange?

Hi thanks for the reply I don't use filters as I was advised not to with this hub?

I will check line but the WiFi is very poor it is usually excellent could the hub be faulty?

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imjolly
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Message 4 of 13

Re: Home hub 5 wifi is very poor and when i get incoming calls the hub goes to orange?

Which master socket do you have

Keith_Beddoe_0-1577035081757.jpegMaster socket types.jpeg

To eliminate your internal wiring and your master faceplate you need to connect to test socket with a filter and see if your broadband still disconnects when making/receiving a call.  This is to avoid being charged for engineer visit if problem in your home



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mark74
Aspiring Expert
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Message 5 of 13

Re: Home hub 5 wifi is very poor and when i get incoming calls the hub goes to orange?

hi it is socket 6 

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mark74
Aspiring Expert
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Message 6 of 13

Re: Home hub 5 wifi is very poor and when i get incoming calls the hub goes to orange?

Hi it is socket 6

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mikej101
Contributor
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Message 7 of 13

Re: Home hub 5 wifi is very poor and when i get incoming calls the hub goes to orange?

Probably need a new faceplate as the built in filter has failed.
Watch out for the call out charge they will make even though the filtered plate is their property.
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mark74
Aspiring Expert
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Message 8 of 13

Re: Home hub 5 wifi is very poor and when i get incoming calls the hub goes to orange?

Hi can you buy a new filter? 

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mikej101
Contributor
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Message 9 of 13

Re: Home hub 5 wifi is very poor and when i get incoming calls the hub goes to orange?

2019 BT Openreach Master Socket NTE5c MK2 & VDSL/ADSL Faceplate MK4 Telephone

2019 BT Openreach Master Socket NTE5c MK2 & VDSL/ADSL Faceplate MK4 + Back Box19

 

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licquorice
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Message 10 of 13

Re: Home hub 5 wifi is very poor and when i get incoming calls the hub goes to orange?

Please delete the link, it breaks forum rules.