Home hub 5 wifi is very poor and when i get incoming calls the hub goes to orange?

[mark74]

Hi my Wi-Fi has been very poor over the last few weeks i have reset hub changed channel etc. but nothing is working, could the hub have a fault? Also when I receive incoming phone calls the hub goes orange and knocks broadband off?

[imjolly]

have you tried a different filter or if you have a filtered master socket have you tried connecting to test socket with a filter and see if when you make/receive calls you still drop internet connection?  if still dropping then you need to report a phone fault to 151 - sounds like high resistance fault

[mark74]

Hi thanks for the reply I don't use filters as I was advised not to with this hub?

I will check line but the WiFi is very poor it is usually excellent could the hub be faulty?

[imjolly]

Which master socket do you have

To eliminate your internal wiring and your master faceplate you need to connect to test socket with a filter and see if your broadband still disconnects when making/receiving a call.  This is to avoid being charged for engineer visit if problem in your home

[mark74]

hi it is socket 6 

[mark74]

Hi it is socket 6

[mikej101]

Probably need a new faceplate as the built in filter has failed.
Watch out for the call out charge they will make even though the filtered plate is their property.

[mark74]

Hi can you buy a new filter? 

[mikej101]

2019 BT Openreach Master Socket NTE5c MK2 & VDSL/ADSL Faceplate MK4 Telephone

2019 BT Openreach Master Socket NTE5c MK2 & VDSL/ADSL Faceplate MK4 + Back Box19

[licquorice]

Please delete the link, it breaks forum rules.