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davidwindle9
Beginner
252 Views
Message 21 of 24

Re: Home move, Broadband activated but no connection.

I did the 20/30 second thing but didn't turn off smart setup, I can try that when I get home. 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
250 Views
Message 22 of 24

Re: Home move, Broadband activated but no connection.


@davidwindle9 wrote:

45-50mbps download

8-9mbps upload

Guaranteed is 40mbps


Then you will have to contact BT.

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davidwindle9
Beginner
240 Views
Message 23 of 24

Re: Home move, Broadband activated but no connection.

Joys

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Matt-S
Moderator-Retired
224 Views
Message 24 of 24

Re: Home move, Broadband activated but no connection.

Hi @davidwindle9,

Thanks for taking the time to post.

I'm sorry to hear that your connection has not gone live. It would be best to call us on 0800 800 150 so that we can get this raised ASAP.

Thanks

Matt

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