We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I did the 20/30 second thing but didn't turn off smart setup, I can try that when I get home.
Thanks for taking the time to post.
I'm sorry to hear that your connection has not gone live. It would be best to call us on 0800 800 150 so that we can get this raised ASAP.