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Debb1e
Beginner
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Message 1 of 5

Home spot plugin problems

Hi, due to our router having to be on one side of house- the other side gets really poor internet... we have been using a home spot plug which seemed to work (off and on, but better than before!) but now doesn’t seem to be working at all...

I get the full Wi-fi signal on phone ( when I login to home spot) but unable to go on any websites at all..... I then have to change to getting ( intermittent) Wi-fi via main hub & then sometimes I can get back onto the home spot but not often... it’s very inconsistent & I’m not sure what to do.

Im hoping someone will understand the above 😏 not too good at explaining these techy things.

We have reset router a few times, and I have unplugged the home spot and redone that, anyone have any ideas as to what I’m doing wrong??! 😩

Thank you 

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imjolly
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Message 2 of 5

Re: Home spot plugin problems

which BT hub are you using?  are you FTTC or FTTP?



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Debb1e
Beginner
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Message 3 of 5

Re: Home spot plugin problems

Sorry but I’m not sure 

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imjolly
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Message 4 of 5

Re: Home spot plugin problems

the type of hub will be on the back

are you using phone socket for broadband or have you got something like this

ONT fttp_small_ont_2019.jpg



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Debb1e
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Message 5 of 5

Re: Home spot plugin problems

Just like a plug, tried to take a pic but won’t send 

wireless net. SSID  bt homespot S9N

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