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casslm
Aspiring Contributor
1,023 Views
Message 1 of 19

HomeHub 5a repeatedly drops wired connection

I have a HH5A with wired connections to PC, iMac and backup drive.   FTTC to an Openreach modem connected to the WAN port on the Home Hub (in the forlorn hope that it will make the HH work better).

 

I have also split the 2.4 and 5 GHz Wifi with separate SSIDs, as is recommended.

 

My problem is that the Home Hub keeps dropping the wired connection.  This makes it alsmost impossible to do a Time Machine backup to the network drive. This graph shows 33 port disconnections in the course of 16 hours:

 

 

I have tried swapping cables, to no avail. Is this a known Home Hub problem?

 

Thanks

Roger

 

 

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18 REPLIES 18
Liam_
Expert
1,014 Views
Message 2 of 19

Re: HomeHub 5a repeatedly drops wired connection

If the actual connection to the Internet, a blue light on hub, is constant then it may be just the hub.

If a factory reset, with the recessed switch at the back, hold for at least 20 seconds, doesn't fix things then it might be time to buy a good third party VDSL router.

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XRaySpeX
Recognised Expert
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Message 3 of 19

Re: HomeHub 5a repeatedly drops wired connection

Please post your full Router Stats. For a Home Hub see on here: Broadband Top Tips . Full router stats are key to any speed & connection issues.

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casslm
Aspiring Contributor
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Message 4 of 19

Re: HomeHub 5a repeatedly drops wired connection

Thanks, here is a bit of the Event Log:

Time and date Message
01:00:33, 07 May. ( 48.050000) USB device '/devices/platform/ifxusb_hcd/usb1/1-​1/usbdev1.2' is connected to hub
01:08:49, 07 May. ( 544.230000) USB device at '/mnt/fs/A' was unmounted
01:00:45, 07 May. ( 60.260000) USB device '/devices/platform/ifxusb_hcd/usb1/1-​1/usbdev1.2' is connected to hub
08:08:57, 09 Oct. (128713.620000) Admin login successful by 192.168.1.66 on HTTP
08:05:16, 09 Oct. (128492.260000) Device disconnected: Hostname: android-​b572815960746964 IP: 192.168.1.85 MAC: a8:96:75:e9:0b:50
08:05:15, 09 Oct. ath00: STA a8:96:75:e9:0b:50 IEEE 802.11: Client disassociated
08:05:15, 09 Oct. ath00: STA a8:96:75:e9:0b:50 IEEE 802.11: WiFi registration failed
07:52:38, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client associated
07:52:38, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client disassociated
07:47:44, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.66]:51416-​>[40.77.229.71]:443 on ppp1)
07:47:26, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.66]:51413-​>[40.114.149.220]:443 on ppp1)
07:47:15, 09 Oct. (127411.790000) Wire Lan Port 3 up
07:47:13, 09 Oct. (127409.900000) Lease for IP 192.168.1.66 renewed by host RogerMosssiMac6 (MAC c8:2a:14:0a:f7:7b). Lease duration: 1440 min
07:47:13, 09 Oct. (127409.900000) Device connected: Hostname: RogerMosssiMac6 IP: 192.168.1.66 MAC: c8:2a:14:0a:f7:7b Lease time: 1440 min. Link rate: 1000.0 Mbps
07:47:13, 09 Oct. (127409.820000) Lease requested
07:47:12, 09 Oct. (127408.790000) Wire Lan Port 3 down
07:46:53, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client associated
07:46:53, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client disassociated
07:46:00, 09 Oct. (127336.380000) Lease for IP 192.168.1.70 renewed by host udhcp-​1-​17-​1-​0c-​47-​c9-​d8-​38-​fe (MAC 0c:47:c9:d8:38:fe). Lease duration: 1440 min
07:46:00, 09 Oct. (127336.380000) Device connected: Hostname: udhcp-​1-​17-​1-​0c-​47-​c9-​d8-​38-​fe IP: 192.168.1.70 MAC: 0c:47:c9:d8:38:fe Lease time: 1440 min. Link rate: 2.4 Mbps
07:46:00, 09 Oct. (127336.310000) Lease requested
07:45:57, 09 Oct. (127333.710000) Lease for IP 192.168.1.70 expired. MAC: 0c:47:c9:d8:38:fe, host name: udhcp-​1-​17-​1-​0c-​47-​c9-​d8-​38-​fe
07:45:57, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client associated
07:45:57, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client disassociated
07:45:24, 09 Oct. (127300.980000) Lease for IP 192.168.1.70 renewed by host udhcp-​1-​17-​1-​0c-​47-​c9-​d8-​38-​fe (MAC 0c:47:c9:d8:38:fe). Lease duration: 1440 min
07:45:24, 09 Oct. (127300.980000) Device connected: Hostname: udhcp-​1-​17-​1-​0c-​47-​c9-​d8-​38-​fe IP: 192.168.1.70 MAC: 0c:47:c9:d8:38:fe Lease time: 1440 min. Link rate: 11.0 Mbps
07:45:24, 09 Oct. (127300.910000) Lease requested
07:45:17, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client associated
07:45:14, 09 Oct. (127290.890000) Device disconnected: Hostname: udhcp-​1-​17-​1-​0c-​47-​c9-​d8-​38-​fe IP: 192.168.1.70 MAC: 0c:47:c9:d8:38:fe
07:45:12, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client disassociated
07:39:18, 09 Oct. (126934.200000) Lease for IP 192.168.1.87 expired. MAC: 00:10:75:3f:3f:94, host name: udhcp-​1-​13-​2-​00-​10-​75-​3f-​3f-​94
07:37:00, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.81]:63519-​>[40.101.69.226]:443 on ppp1)
07:35:36, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.85]:45846-​>[52.9.57.36]:443 on ppp1)
07:31:22, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.65]:51821-​>[23.39.113.116]:443 on ppp1)
07:30:31, 09 Oct. (126407.200000) Lease for IP 192.168.1.70 renewed by host udhcp-​1-​17-​1-​0c-​47-​c9-​d8-​38-​fe (MAC 0c:47:c9:d8:38:fe). Lease duration: 1440 min
07:30:31, 09 Oct. (126407.200000) Device connected: Hostname: udhcp-​1-​17-​1-​0c-​47-​c9-​d8-​38-​fe IP: 192.168.1.70 MAC: 0c:47:c9:d8:38:fe Lease time: 1440 min. Link rate: 1.1 Mbps
07:30:31, 09 Oct. (126407.130000) Lease requested
07:30:28, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client associated
07:30:13, 09 Oct. (126389.680000) Device disconnected: Hostname: udhcp-​1-​17-​1-​0c-​47-​c9-​d8-​38-​fe IP: 192.168.1.70 MAC: 0c:47:c9:d8:38:fe
07:30:12, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client disassociated
07:29:29, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client associated
07:29:29, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client disassociated
07:29:27, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client associated
07:29:27, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client disassociated
07:28:17, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client associated
07:28:17, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client disassociated
07:16:13, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:43880-​>[31.13.90.52]:443 on ppp1)
07:15:06, 09 Oct. (125482.140000) Lease for IP 192.168.1.65 renewed by host Rogers-​iPad (MAC c8:85:50:0b:0b:5f). Lease duration: 1440 min
07:15:06, 09 Oct. (125482.140000) Device connected: Hostname: Rogers-​iPad IP: 192.168.1.65 MAC: c8:85:50:0b:0b:5f Lease time: 1440 min. Link rate: 300.0 Mbps
07:15:06, 09 Oct. (125482.070000) Lease requested
07:11:11, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:43872-​>[31.13.90.52]:443 on ppp1)
07:02:04, 09 Oct. BLOCKED 2 more packets (because of ICMP replay)
07:02:02, 09 Oct. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.163.234.53-​>40.77.229.71 on ppp1)
06:59:34, 09 Oct. BLOCKED 1 more packets (because of First packet is Invalid)
06:59:34, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:47605-​>[31.13.90.2]:443 on ppp1)
06:37:33, 09 Oct. BLOCKED 1 more packets (because of First packet is Invalid)
06:37:33, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:47713-​>[157.240.1.52]:443 on ppp1)
06:36:15, 09 Oct. BLOCKED 3 more packets (because of ICMP replay)
06:36:15, 09 Oct. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.163.234.53-​>213.123.252.160 on ppp1)
06:35:33, 09 Oct. BLOCKED 1 more packets (because of First packet is Invalid)
06:35:32, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:43806-​>[31.13.90.52]:443 on ppp1)
06:33:33, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:47702-​>[157.240.1.52]:443 on ppp1)
06:33:32, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:43798-​>[31.13.90.52]:443 on ppp1)
06:33:29, 09 Oct. (122985.280000) Device disconnected: Hostname: RogerMosssiMac6 IP: 192.168.1.66 MAC: c8:2a:14:0a:f7:7b
06:31:31, 09 Oct. BLOCKED 1 more packets (because of First packet is Invalid)
06:31:31, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:43795-​>[31.13.90.52]:443 on ppp1)
06:29:33, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:43794-​>[31.13.90.52]:443 on ppp1)
06:27:52, 09 Oct. (122648.740000) Wire Lan Port 3 up
06:27:52, 09 Oct. (122648.120000) Lease for IP 192.168.1.66 renewed by host RogerMosssiMac6 (MAC c8:2a:14:0a:f7:7b). Lease duration: 1440 min
06:27:52, 09 Oct. (122648.120000) Device connected: Hostname: RogerMosssiMac6 IP: 192.168.1.66 MAC: c8:2a:14:0a:f7:7b Lease time: 1440 min. Link rate: 1000.0 Mbps
06:27:51, 09 Oct. (122648.040000) Lease requested
06:27:49, 09 Oct. (122645.740000) Wire Lan Port 3 down
06:25:09, 09 Oct. (122485.260000) Lease for IP 192.168.1.70 renewed by host udhcp-​1-​17-​1-​0c-​47-​c9-​d8-​38-​fe (MAC 0c:47:c9:d8:38:fe). Lease duration: 1440 min
06:25:09, 09 Oct. (122485.260000) Device connected: Hostname: udhcp-​1-​17-​1-​0c-​47-​c9-​d8-​38-​fe IP: 192.168.1.70 MAC: 0c:47:c9:d8:38:fe Lease time: 1440 min. Link rate: 1.0 Mbps
06:25:09, 09 Oct. (122485.190000) Lease requested
06:25:06, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client associated
06:04:02, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.64]:47210-​>[216.58.201.40]:443 on ppp1)
06:03:54, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.64]:45884-​>[216.58.206.110]:443 on ppp1)
06:03:34, 09 Oct. BLOCKED 4 more packets (because of First packet is Invalid)
06:03:34, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.64]:47230-​>[172.217.23.14]:443 on ppp1)
06:02:49, 09 Oct. (121145.070000) Lease for IP 192.168.1.75 expired. MAC: e4:ce:8f:57:a5:86, host name: RogerMosssiMac6
06:00:02, 09 Oct. BLOCKED 1 more packets (because of First packet is Invalid)
06:00:02, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:47492-​>[31.13.90.2]:443 on ppp1)
05:29:45, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:47439-​>[31.13.90.2]:443 on ppp1)
05:20:32, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:47573-​>[157.240.1.52]:443 on ppp1)
05:13:30, 09 Oct. (118186.190000) Device disconnected: Hostname: udhcp-​1-​17-​1-​0c-​47-​c9-​d8-​38-​fe IP: 192.168.1.70 MAC: 0c:47:c9:d8:38:fe
05:13:26, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client disassociated
05:00:16, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:47382-​>[31.13.90.2]:443 on ppp1)
05:00:04, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.70]:37764-​>[54.239.22.193]:443 on ppp1)
04:58:15, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client associated
04:58:15, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client disassociated
04:58:03, 09 Oct. (117259.070000) Lease for IP 192.168.1.70 renewed by host udhcp-​1-​17-​1-​0c-​47-​c9-​d8-​38-​fe (MAC 0c:47:c9:d8:38:fe). Lease duration: 1440 min
04:58:03, 09 Oct. (117259.070000) Device connected: Hostname: udhcp-​1-​17-​1-​0c-​47-​c9-​d8-​38-​fe IP: 192.168.1.70 MAC: 0c:47:c9:d8:38:fe Lease time: 1440 min. Link rate: 5.5 Mbps
04:58:02, 09 Oct. (117259.000000) Lease requested
04:58:00, 09 Oct. ath00: STA 0c:47:c9:d8:38:fe IEEE 802.11: Client associated
04:37:32, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:40660-​>[157.240.1.18]:443 on ppp1)
04:35:23, 09 Oct. BLOCKED 3 more packets (because of ICMP replay)
04:35:21, 09 Oct. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.163.234.53-​>213.123.252.169 on ppp1)
04:34:31, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:43563-​>[31.13.90.52]:443 on ppp1)
04:32:52, 09 Oct. (115749.010000) Device disconnected: Hostname: RogerMosssiMac6 IP: 192.168.1.66 MAC: c8:2a:14:0a:f7:7b



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BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.236.1.2 | Last updated 06/07/17

 


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Event Log


Event Log

This page summarises all the recent events that have been recorded on your BT Home Hub.
You can filter the events to show items related to a specific category.

Category

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Recorded events

Time and date Message
04:28:32, 09 Oct. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.163.234.53-​>52.3.60.2 on ppp1)
04:28:30, 09 Oct. BLOCKED 2 more packets (because of ICMP replay)
04:28:29, 09 Oct. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.163.234.53-​>52.3.60.2 on ppp1)
04:28:18, 09 Oct. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.163.234.53-​>162.125.34.6 on ppp1)
04:28:16, 09 Oct. BLOCKED 2 more packets (because of ICMP replay)
04:28:15, 09 Oct. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.163.234.53-​>162.125.64.3 on ppp1)
04:28:12, 09 Oct. (115468.210000) Wire Lan Port 3 up
04:28:09, 09 Oct. (115465.210000) Wire Lan Port 3 down
04:28:07, 09 Oct. (115463.920000) Device disconnected: Hostname: RogerMosssiMac6 IP: 192.168.1.66 MAC: c8:2a:14:0a:f7:7b
04:27:37, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.66]:51389-​>[40.77.229.22]:443 on ppp1)
04:27:00, 09 Oct. (115396.050000) Wire Lan Port 3 up
04:26:58, 09 Oct. (115394.440000) Lease for IP 192.168.1.66 renewed by host RogerMosssiMac6 (MAC c8:2a:14:0a:f7:7b). Lease duration: 1440 min
04:26:58, 09 Oct. (115394.440000) Device connected: Hostname: RogerMosssiMac6 IP: 192.168.1.66 MAC: c8:2a:14:0a:f7:7b Lease time: 1440 min. Link rate: 1000.0 Mbps
04:26:58, 09 Oct. (115394.370000) Lease requested
04:26:58, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.66]:49871-​>[54.228.245.67]:80 on ppp1)
04:26:56, 09 Oct. (115392.790000) Wire Lan Port 3 down
04:25:32, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:43549-​>[31.13.90.52]:443 on ppp1)
04:14:32, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:43526-​>[31.13.90.52]:443 on ppp1)
04:08:16, 09 Oct. BLOCKED 1 more packets (because of First packet is Invalid)
04:08:16, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:43517-​>[31.13.90.52]:443 on ppp1)
03:54:35, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:43497-​>[31.13.90.52]:443 on ppp1)
03:41:33, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:47378-​>[157.240.1.52]:443 on ppp1)
03:27:31, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:47341-​>[157.240.1.52]:443 on ppp1)
03:00:19, 09 Oct. BLOCKED 2 more packets (because of ICMP replay)
03:00:18, 09 Oct. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.163.234.53-​>40.77.229.22 on ppp1)
02:41:47, 09 Oct. (109083.070000) Lease for IP 192.168.1.65 renewed by host Rogers-​iPad (MAC c8:85:50:0b:0b:5f). Lease duration: 1440 min
02:41:47, 09 Oct. (109083.070000) Device connected: Hostname: Rogers-​iPad IP: 192.168.1.65 MAC: c8:85:50:0b:0b:5f Lease time: 1440 min. Link rate: 300.0 Mbps
02:41:46, 09 Oct. (109083.000000) Lease requested
02:35:04, 09 Oct. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.163.234.53-​>23.198.66.217 on ppp1)
02:35:01, 09 Oct. BLOCKED 2 more packets (because of ICMP replay)
02:35:01, 09 Oct. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.163.234.53-​>23.198.66.217 on ppp1)
02:34:29, 09 Oct. BLOCKED 3 more packets (because of ICMP replay)
02:34:29, 09 Oct. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.163.234.53-​>109.159.156.145 on ppp1)
02:34:19, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:47242-​>[157.240.1.52]:443 on ppp1)
02:31:57, 09 Oct. (108493.930000) Device disconnected: Hostname: RogerMosssiMac6 IP: 192.168.1.66 MAC: c8:2a:14:0a:f7:7b
02:31:22, 09 Oct. BLOCKED 2 more packets (because of ICMP replay)
02:31:22, 09 Oct. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.163.234.53-​>17.173.65.113 on ppp1)
02:27:02, 09 Oct. (108198.430000) Wire Lan Port 3 up
02:26:59, 09 Oct. (108195.430000) Wire Lan Port 3 down
02:26:57, 09 Oct. (108193.820000) Device disconnected: Hostname: RogerMosssiMac6 IP: 192.168.1.66 MAC: c8:2a:14:0a:f7:7b
02:26:17, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.85]:43324-​>[31.13.90.52]:443 on ppp1)
02:26:08, 09 Oct. (108144.360000) Wire Lan Port 3 up
02:26:06, 09 Oct. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.66]:49870-​>[54.228.245.67]:80 on ppp1)
02:26:05, 09 Oct. (108141.770000) Lease for IP 192.168.1.66 renewed by host RogerMosssiMac6 (MAC c8:2a:14:0a:f7:7b). Lease duration: 1440 min
02:26:05, 09 Oct. (108141.770000) Device connected: Hostname: RogerMosssiMac6 IP: 192.168.1.66 MAC: c8:2a:14:0a:f7:7b Lease time: 1440 min. Link rate: 1000.0 Mbps
02:26:05, 09 Oct. (108141.690000) Lease requested
02:26:05, 09 Oct. (108141.360000) Wire Lan Port 3 down

 

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casslm
Aspiring Contributor
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Message 5 of 19

Re: HomeHub 5a repeatedly drops wired connection

The HH5 does not seem to have a Technical Log with SN ratios etc.  The Information for Helpdesk Agents page is as follows:

1. Product name:BT Home Hub
2. Serial number:+068343+NQ33355789
3. Firmware version:Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 06/07/17
4. Board version:BT Hub 5A
5. WAN:PPP Connected
6. Data sent/received:585.2 MB / 5.6 GB
7. Broadband username:bthomehub@btbroadband.com
8. BT Wi-fi:No
9. 2.4 GHz Wireless network/SSID:BTHub5-NZ27-24
10. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
11. 2.4 GHz Wireless security:WPA2
12. 2.4 GHz Wireless channel:6
13. 5 GHz Wireless network/SSID:BTHub5-NZ27-5
14. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
15. 5 GHz Wireless security:WPA2
16. 5 GHz Wireless channel:Automatic (Smart Wireless)
17. Firewall:Default
18. MAC Address:*** (is it safe to put these online?)
19. Software variant:AA
20. Boot loader:1.0.0

 

Thanks

Roger

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casslm
Aspiring Contributor
854 Views
Message 6 of 19

HH5 still dropping wired connection

I posted a query  HH5 repeatedly drops wired connection a few days ago but it dried up on me after I posted the router stats.

 

Does anyone have any tips?

 

Thanks

Roger

 

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XRaySpeX
Recognised Expert
877 Views
Message 7 of 19

Re: HomeHub 5a repeatedly drops wired connection

There's no real stats there; more just the settings. Is there no page with the Line Speeds on?

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casslm
Aspiring Contributor
870 Views
Message 8 of 19

Re: HomeHub 5a repeatedly drops wired connection

Hi, no, the Home Hub 5A has:

 

  • Wireless/BT access control/Port forwarding/Hub lights/Broadband/Admn password under "Settings"
  • Wireless/Broadband/Home network/Firewall/System under "Advanced settings"
  • Help&advice/Helpdesk/Event log under "Troubleshooting"

 

There really doesn't seem to be any statistics.

 

Thanks

Roger

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Distinguished Sage
Distinguished Sage
865 Views
Message 9 of 19

Re: HomeHub 5a repeatedly drops wired connection

Are you using an Openreach modem as well as the HH5?

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casslm
Aspiring Contributor
861 Views
Message 10 of 19

Re: HomeHub 5a repeatedly drops wired connection

Yes, I heard that the HH5 works better as a router if it doesn't have to perform as a modem as well - don't know if that's true, but got an Openreach modem on Ebay to try it out.

 

The modem seems to work fine, though I don't know if it ever gets any updates.

 

 

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