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buchananian
Newbie
16,375 Views
Message 1 of 24

HomeHub 6 WiFi issues

I have had a HomeHub 6 for some time now and on the whole I am happy however I have noticed that sometime it gives problems when connecting to WiFi either by Computer (Apple), ipad or Iphone.

It will connect to the WiFi router and show that it is connected but there is no internet.

With my Iphone it sometimes goes to 4G even when I have connected it to WiFi.

On your forum I have seen many complaints on this but strangly all over a year ago.

Does anyone have a problem or is there a fix.

If I wait long enough it will eventually change from 4G to WiFi.

Is this hub still rubbish?

 

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23 REPLIES 23
Distinguished Sage
Distinguished Sage
16,362 Views
Message 2 of 24

Re: HomeHub 6 WiFi issues

is this hub still rubbish - just depends who posts  I use a hh6 and don't have any problems and the wifi is as good coverage as the tplink VR2600 with 4 external aerials which I also have.  others however have some problems of a various nature

have you split the 2.4/5ghz networks and selected the channels manually instead of auto?  have you tried changing the wireless mode?



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V_Meldrew
Recognised Expert
16,353 Views
Message 3 of 24

Re: HomeHub 6 WiFi issues

Just to add to what @imjolly said, have you switched off Smart Setup

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chrishowe54
Beginner
16,317 Views
Message 4 of 24

Re: HomeHub 6 WiFi issues

I have had BT hub 6 for 6 weeks or so, after BT installed Fibre / infinity 2 in my village.  Initial problems seemed solved after a Openreach engineer visit, rewiring main telephone entry point to the socket in the hub cupboard.  But now the wifi drops off randomly (I had to talk to Amazon yesterday about Alexa logging off, but now I think it may be the wifi) - eg this am - on iphone the last posted BBC news was 13 hours ago!  Restart the hub & wifi works for a while.

I am not especially techie - have just checked hub set-up - smart setup is ON (why shouldnt it be?); it says I have 13 devices on Ethernet (I have cat 6 cable throughout house, but only have my desktop pc connected (which always seems connected to internet)? - unless they are the SONOS - but sonos is wireless?), and wireless devices = 2 on 2.4 and 3 on 5 bands.

Why would a different make of hub/router be any different?

Any help appreciated

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Distinguished Sage
Distinguished Sage
16,311 Views
Message 5 of 24

Re: HomeHub 6 WiFi issues

I would turn off smart setup as it causes problems when you try and conenct devices.

the hh6 combines the 2.4/5ghz bands and many devices don't connect well with the bands together hence the suggestion to go to hub advanced settings then wireless then separate the bands so you then need to log into the 2.4/5ghz separately  that way you can select which band to log into either or both  some devices may only be capable of 2.4ghz

I would also select channel manually rather than leave on auto



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Zombie
Expert
16,309 Views
Message 6 of 24

Re: HomeHub 6 WiFi issues

You will probably find that many devices are not happy with the smart set up being on (especially Alexa) as others suggested you would be better to turn that off, don’t forget to click save.

also some Apple devices do not like 2.4ghz and 5ghz WiFi being meshed together so split the bands. Then the hub will broadcast two WiFi networks for you to join. One network name will be the standard bt hub WiFi name you are connected to and it will broadcast the network name ending in 5, for 5ghz. Pick for yourself which network you want don’t leave it up to the hub. You will probably find all your WiFi problems will go away. Again don’t forget to save settings after splitting the WiFi.

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buchananian
Newbie
16,290 Views
Message 7 of 24

Re: HomeHub 6 WiFi issues

I have just tried switching off Smart setup only as I do not want to change too much at once but this appears to have made it worse. I will try each step one by one and see what works or not. Thanks.

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Distinguished Sage
Distinguished Sage
16,270 Views
Message 8 of 24

Re: HomeHub 6 WiFi issues

I would leave smart setup off as it can cause connection problems especially when connecting new devices



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midlife
Contributor
16,250 Views
Message 9 of 24

Re: HomeHub 6 WiFi issues

Hi

I have or maybe had the same problem since I joined BT on 8 February. it got to the stage that I was having to restart the hub every 4 or 5 minutes. However after going through all the splitting channel different modes and 2 hubs and a good number of calls one of the guys at customer services did some tests and said that he found an issue. yesterday was the first day that I stayed on line. A call today said that engineers had worked on an issue at the exchange box so push them to check it.

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chrishowe
Beginner
16,226 Views
Message 10 of 24

Re: HomeHub 6 WiFi issues

Ok thanks all for replies so far. Have done all that (no smart set up; split 2.4 &5 channels; select channel manually). Then reconnected all devices - so an hour or two later it was working fine. Then Wifi on iPhone6 dropped off (Sonos music from internet continued for a while though - it must buffer - but can’t turn it off as no control!) . Switched router off & on several times but never went blue (green then orange) - hit factory reset hole on back, started it again, now WiFi working but on desktop pc cat 6 wired (which connects to internet live bbc news etc) the BT hub at 192.168.1.254 is unresponsive !!!

any more ideas? Ring BT?

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