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Nioreax
Beginner
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Message 1 of 3

HomeHub keeps randomly rebooting

Hi all.

 

I use a HomeHub (just says Model A on the back) looks like this Google image link:

 

Image result for bt homehub 6

 

We are both connected via cat 5 cable to the router, with two tablets and two mobiles on WIFI.  The internet is reasonably fast 45-55Mbps when we are on the 76  tier.  However the router will enter multiple reboot fits, where it will reboot (turn orange) then blue, and no more than 2-5minutes later will do it again.  This will happen multiple times at generally in the evening.  After a number of reboots it will settle and work fine till the next time.  

 

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: HomeHub keeps randomly rebooting

Try quiet line test  dial 17070 option 2 should be silent and best with corded phone using test socket

Post stats  advanced setting then technical log information 



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PaddyB
Moderator
Moderator
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Message 3 of 3

Re: HomeHub keeps randomly rebooting

Hi @Nioreax,

Welcome to the community and thank you for posting.

If you're seeing your connection drop regularly, it could indicate that there is a fault on the line. If you can try the steps suggested by @imjolly this will help to identify what's causing the instability on your line.

Thanks

PaddyB

 

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