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Distinguished Sage
Distinguished Sage
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Message 21 of 44

Re: How can I check broadband speed if I cannot do it using wi-fi?

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It is relevant if you want a quick speed test for the reasons given. A wireless speed test is only relevant for a wireless speed test. It is irrelevant for a connection speed test. If you want a connection speed test that is relevant you must use a wired connection.

 

The OP has posted that he was hoping for better speeds and was considering getting an engineer out. This was essentially based upon his wireless connection being in his opinion, poor. He has now carried out a wired test but as yet not posted any stats or the requested information which is needed to give him the best advice.

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Bob1001
Aspiring Expert
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Message 22 of 44

Re: How can I check broadband speed if I cannot do it using wi-fi?

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Although not applicable to the OP you have to take into account that more and more people are getting devices that do not have Ethernet connections.

Although I have other PCs I have a Microsoft Surface which I use for most things, many people have a variety of tablets and even phones which they use as their only method of connecting to the WiFi.

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Distinguished Sage
Distinguished Sage
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Message 23 of 44

Re: How can I check broadband speed if I cannot do it using wi-fi?

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Totally agree but the only reliable and accurate speed test is with an Ethernet connection. Anything else might as well just be a guess.

barneyhairball
Aspiring Contributor
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Message 24 of 44

Re: Should I re-site my Smart hub 6 for better speed?

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Here is the info. you requsted.  It does not look very readable but I don't know how else to do it.  Look forward to your reply. 

 

 

BT BROADBAND AVAILABILITY CHECKER
Telephone Number ???????? on Exchange GREAT CROSBY is served by Cabinet 2
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

High Low High Low
VDSL Range A (Clean) 32.4 22.4 7.4 5.6 -- Available -- --
VDSL Range B (Impacted) 25.9 11.4 6.2 2.3 -- Available -- --
ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date


Left in Jumper

WBC ADSL 2+ Up to 6 -- 5 to 7 Available -- --
WBC ADSL 2+ Annex M Up to 6 Up to 1 5 to 7 Available -- --
ADSL Max Up to 4 -- 2.5 to 7 Available -- --
WBC Fixed Rate 2 -- -- Available -- --
Fixed Rate 2 -- -- Available -- --
Other Offerings

 


Availability Date

 

VDSL Multicast -- -- -- Available -- --
ADSL Multicast -- -- -- Available -- --

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Distinguished Sage
Distinguished Sage
362 Views
Message 25 of 44

Re: Should I re-site my Smart hub 6 for better speed?

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According to that estimate you should be getting any where between 22Mbps and 32Mbps so it would appear that you are within the estimate.  

 

If you could post the other information it would give an indication if there was any room for improvement although I doubt you would be able to achieve any and BT would not send out an engineer because you are within your estimated speed range.

barneyhairball
Aspiring Contributor
356 Views
Message 26 of 44

Re: Should I re-site my Smart hub 6 for better speed?

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Info as requested:

 

Can do a screenshot, but dont know how to save it here.  Hope it makes sense.  I have included the 2 you asked for.  Here is the first.

 

BT BROADBAND AVAILABILITY CHECKER
Telephone Number ????????? on Exchange GREAT CROSBY is served by Cabinet 2
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

High Low High Low
VDSL Range A (Clean) 32.4 22.4 7.4 5.6 -- Available -- --
VDSL Range B (Impacted) 25.9 11.4 6.2 2.3 -- Available -- --
ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date


Left in Jumper

WBC ADSL 2+ Up to 6 -- 5 to 7 Available -- --
WBC ADSL 2+ Annex M Up to 6 Up to 1 5 to 7 Available -- --
ADSL Max Up to 4 -- 2.5 to 7 Available -- --
WBC Fixed Rate 2 -- -- Available -- --
Fixed Rate 2 -- -- Available -- --
Other Offerings

 


Availability Date

 

VDSL Multicast -- -- -- Available -- --
ADSL Multicast -- -- -- Available -- --

 

Here is the second: info from smart hub:

 

This is a list of your BT Smart Hub settings and current statistics.


Product name:
BT Hub 6A
Serial number:
+084319+NQ62112282
Firmware version:
SG4B100021EC
Firmware updated:
12/05/16
Board version:
1.0
Gui version:
1.28.3
DSL uptime:
0 Days, 3 Hours 5 Minutes 21 Seconds
Data rate:
6.53 kbps / 27.40 kbps
Maximum data rate:
6529 / 38522
Noise margin:
6.1 / 9
Line attenuation:
26.2
Signal attenuation:
VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
Data sent / received:
29 MB Uploaded / 168 MB Downloaded
Broadband username:
bthomehub@btbroadband.com
BT Wi-fi:
Not active
2.4 GHz wireless network name:
BTHub6-T69F
2.4 GHz wireless channel:
Smart (Channel 1)
5 GHz wireless network name:
BTHub6-T69F
5 GHz wireless channel:
Smart (Channel 36)
Wireless security:
WPA2 (Recommended)
Band steering:
Off
Wireless mode:
Mode 1
Firewall:
On
MAC address:
90:4D:4A:14:13:7E
Software variant:
-
Boot loader:
7.33.1

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barneyhairball
Aspiring Contributor
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Message 27 of 44

Re: How can I check broadband speed if I cannot do it using wi-fi?

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I am happy to pay to get it moved if it will improve speed. But my tests show it makes no difference. But I don't know enough to know that moving it would not improve it! What do you think?
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barneyhairball
Aspiring Contributor
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Message 28 of 44

Re: How can I check broadband speed if I cannot do it using wi-fi?

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Haven't had Windows in years so can't do as advised. But thanks.
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Distinguished Sage
Distinguished Sage
347 Views
Message 29 of 44

Re: How can I check broadband speed if I cannot do it using wi-fi?

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@barneyhairball wrote:
I am happy to pay to get it moved if it will improve speed. But my tests show it makes no difference. But I don't know enough to know that moving it would not improve it! What do you think?

Do you actually need any more speed, what do you use your Internet for? Unless you are streaming multiple HD TV channels simultaneously or regularly downloading huge files, you won't notice any difference.

barneyhairball
Aspiring Contributor
346 Views
Message 30 of 44

Re: Should I re-site my Smart hub 6 for better speed?

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I have included the SmartHub technical settings. Is there anything else you need? Why is BT so awful for me? Why can't I get download of 50 mbs? I live in an urban area.
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