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Aspiring Contributor
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Message 1 of 23

How can I make My internet faster & not cut out (BT Hub 6)

Hi there everyone. Please can you help me with these issues at all?

Im on a wireless Hub 6, and every morning & evening around the same time, without fail, My internet cuts out for a few minutes. Highly annoying, Especially when you're doing something. Then it takes 5 minutes to get back to normal. 

I also get a pretty poor speed for what we pay for, only 12mbps if I'm lucky (Not 12kbps as I saw someone post on Amazon haha, That is dial up standard)

I hope i've come to the right place for someone to help me tweak my settings on my Hub 6 to make it a bit faster. 

Im sick of watching youtube videos of people wrapping batteries around the Ethernet cable making some electromagnetic field to improve their internet. 

Id just like some easy fixes that i can do on the home page (Im comfortable using the setting page, and admin stuff) 

I Live in the West Sussex area, and Im sure i should get better than 12mbps and the cut outs everyday! without fail. 

Is there a few things I can change in the setting of the Hub 6 and maybe a clearer answer than i got from BT about the blackouts (They said "it could be street lamps, or anything" great help, thanks)

Im familiar with DNS setting and things like that and play my PS4 a lot and would love to get the speeds and cut outs better on that, Ive tried a few DNS numbers on that. 

If anyone has any links or simple things, or intermediate things i can do to boost the speed up a bit, it would be great. 

I hope someone can help. 

PS. The batteries around the ethernet cable video was real and actually worked for them. They were in the US though. 

Thanks, Eon

"As far back as I can remember, I always wanted to be a ..... BT Hub User"
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Message 2 of 23

Re: How can I make My internet faster & not cut out (BT Hub 6)

can you post hub stats  advanced settings then technical log information

enter your phone number and post results  remember delete number but leave exchange and cab   https://www.dslchecker.bt.com/adsl/adslchecker.welcome

checj for line noise  dial 17070 option2  should be silent and best with corded phone

are you using master socket or better still the test socket?



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Aspiring Contributor
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Message 3 of 23

Re: How can I make My internet faster & not cut out (BT Hub 6)

Hi there, 

 

This is the 2nd time I've wrote this, so sorry if its brief as I spent ages writing it. 

 

Thank you @imjolly  

 

Here is my results. They dint look good. Can you help? Or am I doomed to have rubbish web?

 

Surely I shouldn't pay for fast web and get this? 

 

Here is a spare image incase it doesnt work. As it says it's too big for here

 

https://ibb.co/hmBGCN7

"As far back as I can remember, I always wanted to be a ..... BT Hub User"
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Message 4 of 23

Re: How can I make My internet faster & not cut out (BT Hub 6)

According to the information posted you are on adsl2 with a connection speed of 14mb which is as good as expected

your cabinet has fibre planned but does not say when likely to be operational - could be weeks or months

sorry can't see where you are going to get faster speed until fibre available just keep looking at checker until you see available



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Message 5 of 23

Re: How can I make My internet faster & not cut out (BT Hub 6)

Thank you @imjolly is there any way I can stop the cut outs and the constant loss of connection?

I dont have many devices contacted and it always cuts out the same time 2/3 times a day.

I might have to bite the bullet and get a 4g/5g hub as it's so annoying when you're doing things and get cut off.

Is there any settings I can change? Like getting rid if bt fone as I cant see the option in the settings. Also any DNS settings or anything?

My speed checks always come back with 11mbps and now it's down to 9/10mbps as everyone is home.

Any advice welcome. Thanks @imjolly
"As far back as I can remember, I always wanted to be a ..... BT Hub User"
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Message 6 of 23

Re: How can I make My internet faster & not cut out (BT Hub 6)

Also can I do anything with BT about the price per month? Thanks so much for your help @imjolly

So my area will not get better internet for a while?
"As far back as I can remember, I always wanted to be a ..... BT Hub User"
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Message 7 of 23

Re: How can I make My internet faster & not cut out (BT Hub 6)

If hub drops about same time daily then I would be looking any something in your home that either starts or stops about the same which might be causing interference causing hub to drop connection.  Something as simple as your central heating when you boiler starts it may be arcing which causes electrical problems

have you tried splitting the 2.4/5ghz networks which often help some devices connect as they do not like the networks combined

have you checked for neighbours wifi and if they are on same wireless channel as you?  If so try changing the wireless channel. You can get a wifi analyser app for mobile which will show you surrounding networks and the channels in use



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Message 8 of 23

Re: How can I make My internet faster & not cut out (BT Hub 6)

Hi ,

 

Can you recommend an app to show the houses in my street on the same wifi channels as me? 

Also I think I will do the split of 2.5 / 5ghz very soon. Hope it helps. 

 

Once again , thanks and hope you can name a good app and how to see? 

 

Also if they are on the same channel, how do I  change it? Is it simply in the hi

Hub settings ?

Thanks @imjolly 

"As far back as I can remember, I always wanted to be a ..... BT Hub User"
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Message 9 of 23

Re: How can I make My internet faster & not cut out (BT Hub 6)


@Bitty wrote:

Hi ,

 

Can you recommend an app to show the houses in my street on the same wifi channels as me? 

Wifi analyzer by farproc if you have an Android

Also I think I will do the split of 2.5 / 5ghz very soon. Hope it helps. 

 

Once again , thanks and hope you can name a good app and how to see? 

 

Also if they are on the same channel, how do I  change it? Is it simply in the hi

Hub settings ?

Yes

Thanks @imjolly 


 

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Message 10 of 23

Re: How can I make My internet faster & not cut out (BT Hub 6)

You can change the channel same place as you change the SSID



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