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Newbie
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Message 1 of 6

How to get BT to unblock an IP address

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I had a call this morning from a friend who is trying to access my website saying that the site was down.  I checked, and yes it appears to be down.  I spoke to my web host, who said it was still up.  Strange.  He checked that my home IP address hadn't been blocked from accessing it - it hasn't.  I tried accessing it from my phone using Wifi and got the message 

This site can’t be reached

www.intelligentanswers.co.uk’s server IP address could not be found.

I disconnected from wifi and tried using the 4G EE connection - and sure enough, the site is available.

I tried using a VPN from my computer to pretend I was in San Francisco instead of York.  I could see my site.

So, the web host's suggestion was that the IP is was being blocked by BT.  Sure enough, I checked with the friend who initially highlighted the problem, and he confirmed that he is also using a BT connection to get online.

How do I get BT to unblock my website's IP address?  It is 77.92.74.215

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: How to get BT to unblock an IP address

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Its not blocked, works fine here. Try changing DNS server on your device.

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Newbie
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Message 3 of 6

Re: How to get BT to unblock an IP address

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Glad you can see it, but a quick poll of friends on Facebook shows that none of them who use BT to access the internet are able to get onto the site, whilst TalkTalk and EE users can.

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Newbie
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Message 4 of 6

Re: How to get BT to unblock an IP address

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I think it is fixed now - I sent an email to postmaster@bt.com with details of the IP address to be unlocked, and it is working again.

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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: How to get BT to unblock an IP address

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You really think that somebody at BT reacted that quickly? It was just a glitch.

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Newbie
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Message 6 of 6

Re: How to get BT to unblock an IP address

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I'm an eternal optomist, but you are probably right.

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