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Bob1001
Aspiring Expert
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Message 1 of 5

How to turn off hot spot?

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For some reason my HH 6 (smart hub) has suddenly enabled hot spots.

There is a link from the HH to go to a BT site to disable it unfortunately it does not recognise either my primary email login details or my BT ID.

I need to disable it as the additional signal strength on 5Ghz prevents the mesh working on my Sky Q set up. I have overcome this by turning off  5Ghz, not the ideal solution.

Can anyone suggest a way of turning hot spots off.

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: How to turn off hot spot?

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Turning off the hotspot will make no difference, it just uses the same WiFi signal as your own network, just a different SSID and routing.
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Message 3 of 5

Re: How to turn off hot spot?

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@Bob1001wrote:

For some reason my HH 6 (smart hub) has suddenly enabled hot spots.

There is a link from the HH to go to a BT site to disable it unfortunately it does not recognise either my primary email login details or my BT ID.

I need to disable it as the additional signal strength on 5Ghz prevents the mesh working on my Sky Q set up. I have overcome this by turning off  5Ghz, not the ideal solution.

Can anyone suggest a way of turning hot spots off.


Hi @Bob1001 

Go to the My BT website and log in. You should find the Opt out of BT WiFi by selecting My Package, Manage Extras.

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Bob1001
Aspiring Expert
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Message 4 of 5

Re: How to turn off hot spot?

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@licquoricewrote:
Turning off the hotspot will make no difference, it just uses the same WiFi signal as your own network, just a different SSID and routing.

That may be true in theory however with it on it effects my Q mesh by swamping it, with it off I have no problems.

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Bob1001
Aspiring Expert
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Message 5 of 5

Re: How to turn off hot spot?

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@VeteranISPUser  Thank you.

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