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midnight
Aspiring Contributor
190 Views
Message 1 of 11

Huge Upload Speed Drop

Hi,

We have been with BT for years and usually get an upload speed of around 12mbps.

A year or two back it suddenly dropped to around 5mbps and, whilst BT wouldn't help, when I posted on here the speed suddenly went back up to 12mbps. I'm sure someone managed to fix it somehow.

Well, the speed has again dropped to around 5-6mbps, its actually been like this for a couple if months but I was hoping it might sort itself out. It hasn't, and I am now hoping that someone on here can help again?

The BT Speedtest suggests a max upload speed of 20mbps so we are well below this at the moment.

Our download speed is usually close to 60mbps which is fine.

The last time I posted this someone merged it with another post and it got lost, please leave as a separate post.

Thanks

Jon 

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10 REPLIES 10
Moderator
Moderator
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Message 2 of 11

Re: Huge Upload Speed Drop

@midnight you're thread isn't missing its here https://community.bt.com/t5/Home-setup-Wi-Fi-network/Recent-Router-Crashes/m-p/1905333#M157989  

 

It's best to keep all your posts on the one thread as it makes it easier for the community to follow. Are you able to post your router stats on the above thread and we'll take a look?

Community ModeratorNeilO
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midnight
Aspiring Contributor
164 Views
Message 3 of 11

Re: Huge Upload Speed Drop

Hi Neil, thanks for responding.

Happy to provide stats but I dont know what you need, I worked in systems development for 35 years so tech savy but limited knowledge of networks. My Synology RT2600AC also needs a separate modem and I am using a HUawei BT Openreach modem.

Let me know what you need and I will find out how to get them.

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 11

Re: Huge Upload Speed Drop

if you are using a separate modem then stats are normally in the modem and unless you have unlocked modem are not accessible

I said same thing before



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midnight
Aspiring Contributor
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Message 5 of 11

Re: Huge Upload Speed Drop

Sorry but your previous replies were not helpful, you essentially asked for stats and then told me I wouldnt be able to provide them.

Perhaps you could explain how I check if the modem is unlocked, and if it is locked how to unlock it?

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Techwizz
Aspiring Expert
139 Views
Message 6 of 11

Re: Huge Upload Speed Drop

Is it a Huawei modem (lights are square not round)?
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Distinguished Sage
Distinguished Sage
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Message 7 of 11

Re: Huge Upload Speed Drop

You can not be given information on how to unlock an Openreach modem of this forum. 

You can how ever do an Internet search and you will easily find information how to do it.

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midnight
Aspiring Contributor
106 Views
Message 8 of 11

Re: Huge Upload Speed Drop

Yes it is Huawei

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Distinguished Sage
Distinguished Sage
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Message 9 of 11

Re: Huge Upload Speed Drop

that is easily unlocked just google it



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midnight
Aspiring Contributor
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Message 10 of 11

Re: Huge Upload Speed Drop

I looked into unlocking it but the only firmware I could find was SP08 and given I'm already on SP10 I'm not comfortable going back so unless anyone has any suggestions looks like I'm stuck with no access to stats.

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