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Does your downstairs socket look like this?
If so, the upstairs socket will be filtered and won't work without rewiring the master differently.
Does your master socket have 2 outlets - 1 for hub and 1 for phone? If so your hub will only work in your master socket unless you change the wiring. Moving to an extension socket if you could connect hub may well result in a drop in connection speed
can you post pic of upstairs socket
your link does not work for me
can you see where the openreach cable enters your home from outside? if so is there a socket there which is normally the master socket
I suspect your whole wiring is a complete bodge and needs investigating and rewiring properly. Photos of the connections behind every socket might help us to figure out how it is wired.