cancel
Showing results for 
Search instead for 
Did you mean: 
billyg
Beginner
420 Views
Message 1 of 8

IP Address

Go to solution

Hi,

 

I have just recently had Infinity installed in my home, but are having problems sourcing correct IP address for netflix on my Smart TV.

 

Would be grateful for any assistance as to resolve this issue.

 

Regards,

 

 

0 Ratings
Reply
7 REPLIES 7
Moderator
Moderator
393 Views
Message 2 of 8

Re: IP Address

Go to solution

Hi billyg,

 

Welcome and thanks for posting. Did you get this sorted yet? Can you post back and let us know how you're getting on? If you're still having problems I'm sure we'll be able to help.

 

Cheers

 

David

0 Ratings
Reply
billyg
Beginner
359 Views
Message 3 of 8

Re: IP Address

Go to solution

@DavidM wrote:

Hi billyg,

 

Welcome and thanks for posting. Did you get this sorted yet? Can you post back and let us know how you're getting on? If you're still having problems I'm sure we'll be able to help.

 

Cheers

 

David



Hi David,

 

Unfortunately, I am still having difficulty connecting Smart TV as states cannot connect to Internet, with either check security key on Wireless Router(do't have one) as BT infinity and is IP  set correctly. I have been through various IP addresses, but can't get the TV to connect to internet, had no problem with previous provider.  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

0 Ratings
Reply
Moderator-Retired
357 Views
Message 4 of 8

Re: IP Address

Go to solution

Hi billyg, 

 

I can take a look at your connection to see if anything is wrong. Can you send me in your details using the "Contact The Mods" link found in my profile and I will be in touch.

 

Thanks,

OlgaC 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
355 Views
Message 5 of 8

Re: IP Address

Go to solution

@billyg wrote:

Hi,

 

I have just recently had Infinity installed in my home, but are having problems sourcing correct IP address for netflix on my Smart TV.

 

Would be grateful for any assistance as to resolve this issue.

 

Regards,

 

 


This is a very common problem which has been posted before on this forum.

 

There are a couple of help pages here, which may apply to your model of TV.

 

Samsung Smart TV

 

Panasonic Viera

 

You need to specify a static IP address as described, as the normal DHCP request is not recognised by the home hub, from those devices.

 

0 Ratings
Reply
Highlighted
dilosec
Aspiring Expert
333 Views
Message 6 of 8

Re: IP Address

Go to solution

Switching Smart Setup off on the BT Home Hub will probably resolve problem.
See: http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

0 Ratings
Reply
billyg
Beginner
329 Views
Message 7 of 8

Re: IP Address

Go to solution

Hi

 

 

Have just tried this, but no joy yet

0 Ratings
Reply
billyg
Beginner
324 Views
Message 8 of 8

Re: IP Address

Go to solution

Thanks, took a little time, but now up and running

 

Very much appreciated all the replies

0 Ratings
Reply