When I go to Contact BT, Technical Support, and Full Fibre it says I can message one of their experts between 0700-2230 and that a Message Now button will appear.
Where is this mythical Message Now button? Does it exist???
I've finally been able to access my account and bills for the first time today since getting BT Fibre installed in September 2021 at the third attempt. Had lots of issues with BT accounts numbers and email addresses. One thing I don't like is that when I went onto this Community Site and had to register again I needed to choose a different email. So I have my account on one and community registered to another. Also, it logs me out of the My Account section if I go anywhere else like this Community Support area. It is worse than a bank for logging you out. Why doesn't it keep me logged in until I am ready to log out?
I only have one issue remaining. My IP camera has not worked since getting BT last September. Can anyone advice on what I need to do?
I copied all my port forwards exactly as they were in my old Plusnet router but the BT router is blocking access to the dynamic DNS service I use which prevents my IP camera from sending any alerts to me including any photos or video of intrusions. Why!? This is affecting my home security.
